Nicole Henderson
Summary
Accomplished Office Manager adept in bookkeeping and customer service, streamlined operations by mentoring staff, optimizing resource allocation, and enhancing program outcomes. Leveraged data entry proficiency and exceptional organizational skills to maintain meticulous records, contributing to operational excellence.
Overview
12
12
years of professional experience
Work History
Administrative Assistant/Scheduler
Rochester Center
09.2019 - Current
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered multi-line phone system and transferred callers to the appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Developed innovative solutions for handling complex scheduling scenarios that accommodated both business needs and individual preferences.
- Assisted in the recruitment process by identifying staffing gaps within the current schedule framework.
- Improved employee satisfaction by addressing scheduling conflicts promptly and fairly.
Office Manager
DNA's CONTRACTING
06.2017 - 08.2019
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed last-minute schedule changes, minimizing disruptions to both crew members and operations.
- Maintained accurate records and handled purchase orders.
- Managed all billing and payment records
Assistant Director
Partners In Community Development
02.2012 - 06.2018
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Planned and executed successful special events, such as community outreach, open houses, and senior events.
- Managed budgets effectively, optimizing resource allocation to maximize program outcomes.
- Managed the books, took payments, issued late notices
Education
Certificate - Business Accounting & Applications
Rochester Business Institute
Rochester01.2025
High School Diploma -
Bloomfield High School, Bloomfield, NY
Bloomfield, NY06.2024
Skills
- Data entry proficiency
- Appointment Scheduling
- File Management
- Customer Service
- Time Management
- Verbal and written communication
- Office Administration
- Office Organization
- Filing
- Bookkeeping
- Payment Processing
Timeline
Administrative Assistant/Scheduler
Rochester Center
09.2019 - Current
Office Manager
DNA's CONTRACTING
06.2017 - 08.2019
Assistant Director
Partners In Community Development
02.2012 - 06.2018
Certificate - Business Accounting & Applications
Rochester Business Institute
High School Diploma -
Bloomfield High School, Bloomfield, NY
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