Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Hernandez

San Antonio,TX

Summary

Dedicated server with proven ability to enhance guest experiences through effective communication and attention to detail. Skilled in team collaboration and problem-solving, ensuring a welcoming environment in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Server

Fogo de Chão
San Antonio, TX
02.2026 - 05.2026
  • Provided exceptional customer service to enhance guest dining experiences.
  • Collaborated with kitchen staff to ensure accurate order preparation and presentation.
  • Maintained cleanliness and organization of dining areas during peak hours.
  • Handled cash transactions and processed payments efficiently at the register.
  • Supported team members during busy shifts by coordinating tasks effectively.

BDC Service Representative

BMW of San Antonio
San Antonio, Texas
11.2024 - 01.2026
  • Communicated service recommendations to customers based on technician assessments.
  • Assisted customers with inquiries regarding vehicle service and maintenance options.
  • Maintained accurate records of customer interactions and service history documentation.
  • Ensured a welcoming environment in the service area for all customers visiting the dealership.

Server

Pinstack
San Antonio, Texas
01.2023 - 11.2025
  • Delivered food orders promptly and courteously.
  • Coordinated with hosts, bussers, and kitchen staff to ensure efficient service and customer satisfaction.
  • Trained new servers on menu knowledge and service standards to enhance team effectiveness.
  • Stayed informed about daily specials, new menu items, promotions.
  • Wiped down tables and chairs after customers finished dining. to prepare dining area for next customers.

Education

Associate of Applied Science - Diagnostic Medical Sonography

Concorde
San Antonio
06-2026

Skills

  • Menu knowledge
  • Menu memorization
  • Customer service
  • Team collaboration
  • Bilingual Spanish
  • Attention to detail
  • Problem solving
  • Verbal communication
  • Professional conduct

Languages

Spanish
Native/ Bilingual

Timeline

Server

Fogo de Chão
02.2026 - 05.2026

BDC Service Representative

BMW of San Antonio
11.2024 - 01.2026

Server

Pinstack
01.2023 - 11.2025

Associate of Applied Science - Diagnostic Medical Sonography

Concorde
Nicole Hernandez