Nicole Hollie

• Organized as many as 25+ deliveries per hour by smoothly selecting and purchasing items.
• Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
• Scanned items when pulling from shelves to update system stock inventory.
• Assisted teammates with daily tasks during peak periods.
• Suggested comparable products to replace out-of-stock items.
• Maximized hourly rate by organizing shopping orders and planning efficient routes throughout store.
• Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register or POS system to receive payment by cash, check and credit card and issued receipts and provided exact change.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Tracked company inventory, stocked empty shelves, moved excess stock and arranged products to improve sales.
• Ensured compliance with all safety regulations within the store environment.
• Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
• Performed other duties as assigned by management.
• Trained new team members in cash register operation, stock procedures and customer services.
• Scanned merchandise using point-of-sale system for accurate purchase totals.

• Operated industrial dishwashers.
• Stocked service areas with clean plates, bowls, cups, and other items as needed.
• Cleaned food preparation areas such as countertops, cupboards, appliances, floors and sinks.
• Assisted in preparing salads and desserts when requested by chefs or supervisors.
• Followed all safety guidelines while handling sharp objects like knives and forks.
• Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.

I used my creativity and baking skills to start a custom baking company specializing in weddings, birthdays, baby showers and engagement parties. I built my own website and social media pages to attract customers. My business was thriving because of my customer service skills which was a major key point in my success.