Nicole Horvath
Northfield,Ohio
Summary
Experienced, hardworking and passionate general sales manager proficient in sales and daily business operations. Specialized in team management and increasing sales to maximize team success and customer satisfaction. A motivated leader with good communication skills. Strongly knowledgeable on sales process, BDC, and lender programs to increase sales and profitability.
Committed to learning, growing, and increasing opportunity.
Overview
19
19
years of professional experience
Work History
General Sales Manager
Hyundai Of Bedford
08.2017 - 01.2023
- Sales Executive, Internet Sales Manager ; Finance Manager, Director, General Sales Manager
- Hyundai Certified; Sales and F&I
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Processed loan applications, monitored progress start to finish
- Established relationships with lenders, Negotiated loan terms and conditions
- Established and maintained business accounts, leasing companies, and fleets
- Set clear departmental objectives and developed effective strategies, maximizing sales and profitability
- Review reports of amount of leads, calls, connections, appointments, traffic, and sales ; strategize and increase sales
- Responsible to collect all incentives and rebates, clean warranty schedule, CIT's, minimize charge backs
- Obtained good CXI, follow up calls with sold prospects
- Provided excellent customer service experience starting with early introduction, involvement with process, understanding customers wants and needs, following through with a fun, enjoyable, and exciting experience. Obtaining customer retention and referrals
- Very knowledgeable on lender programs/incentives, understand bank lending rates, guidelines, and structures to maximize profitability and provide clean contracts for fast funding
- Demonstrated leadership and initiative with the staff. Provided enthusiasm while motivating and coaching
Nurse Assistant, ED Tech
Akron General Health And Wellness Emergency Room
10.2011 - 11.2017
- Responsible for triaging patients, checking patient vitals, EKG, blood sugar levels
- Provide direct patient care in preparing for medical procedures, educate patients on topics such as splinting, proper crutch usage, and wound irrigation/dressing
- Responsible for blood draws, labs, applying splints, suture removals
- Perform chest compressions during cardiac arrest situations
- Maintained accurate patient charting, reporting to nurses and doctors
- Communicated with on-call doctors, handled patient transfers from one medical facility to another
- Maintained levelheadedness and efficiency in high pressure, emergency situations, effectively prioritizing tasks to save lives and provide medical care
Sales Executive
Nissan Of Streetsboro
11.2016 - 08.2017
- Nissan Certified, obtained product knowledge and training
- Achieved Top Sales, Awards of Recognition and Excellence
- Achieved sales goals and provided excellent customer experiences
- Exceeded sales by creating sales opportunities, prospecting leads, following the sales process, negotiated and closed profitable deals, and increased loyalty, referrals and retention.
Waitress
Glenwillow Grille
02.2015 - 12.2016
- Greeted customers, discussed specials, and took accurate orders, cash handling
- Responsible for open/closing tasks, stocking and food prep
- Responsible for working efficiently in a fast paced environment
Independent House Cleaner
Self
12.2003 - 12.2016
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Washed windows, walls, baseboards, ceilings and fans, empty waste baskets, scrub sinks and appliances, and wash and polish floors.
- Delivered quality customer service to address urgent needs and cleaning requests.
Manager
Dusk Til Dawn Business Center
02.2011 - 02.2015
- Responsible for all entertainment, event/holiday planning; creativity
- Responsible for all food and beverage, inventory and ordering
- Responsible for hiring and training all employees
- Responsible for all bookkeeping, payroll, accounts payable & receivables
- Responsible for maintaining all equipment including, but not limited to, ATM machine, 120 computer terminals, card readers, security cameras, etc
- Responsible for creating of and mailing all marketing materials
Commercial Lines Support Representative
National Interstate Insurance Company
10.2008 - 07.2010
- Responsible for entering data
- Prepared company meetings including media equipment, food and beverage, housing requirements, transportation, creating meeting announcements and assisting with presentations
- Used Microsoft Word, Excel, and Outlook
- Prepared mail merges for mass mailings
Hostess/Waitress
Megan's Family Restaurant
01.2008 - 06.2009
- Greeting and sitting customers
- Obtained accurate orders/Cash register/cash handling
- Trained in food safety, food prep, and quality control
- Responsible for opening and closing
Education
Associate of Applied Science - Medical Assisting
Fortis College
Cuyahoga Falls, OhioHigh School Diploma -
Nordonia High School
Macedonia, OH05.2009
Skills
- Leadership and Coaching
- Attention to detail, Organization and Time Management
- BDC; Internet Business Development, Strategies to Improve Sales
- F&I; Knowledgeable on bank programs for deal structuring and Increasing Profitability, Clean CIT's
References
Available upon request
Timeline
General Sales Manager
Hyundai Of Bedford
08.2017 - 01.2023
Sales Executive
Nissan Of Streetsboro
11.2016 - 08.2017
Waitress
Glenwillow Grille
02.2015 - 12.2016
Nurse Assistant, ED Tech
Akron General Health And Wellness Emergency Room
10.2011 - 11.2017
Manager
Dusk Til Dawn Business Center
02.2011 - 02.2015
Commercial Lines Support Representative
National Interstate Insurance Company
10.2008 - 07.2010
Hostess/Waitress
Megan's Family Restaurant
01.2008 - 06.2009
Independent House Cleaner
Self
12.2003 - 12.2016
Associate of Applied Science - Medical Assisting
Fortis College
High School Diploma -
Nordonia High School
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