Nicole Howard
Clayville,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptable, with strong interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Friendly and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking management opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Verona Collective
Oneida, NY
07.2024 - Current
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Assisted customers with finding the right product for their needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Self Empolyed Hair Stylist
The Hair Room
New Hartford , NY
09.2015 - Current
- Managed salon inventory by tracking supplies and placing orders as needed.
- Integrated new and trending techniques to serve customer needs and diversify offerings.
- Attended trade shows and conferences to stay up-to-date with industry trends.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Retail Associate/Bud Tender
Exit 31 Exotics
Utica, NY
01.2024 - 07.2025
- Assisted customers with product selection and provided detailed product information.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Trained new associates on operational procedures and customer service best practices.
- Processed payments and handled exchanges, returns and refunds according to company policy.
Front-of-House Manager
Toka Bocca/Utica Hemp
Herkimer , NY
01.2023 - 12.2023
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food, beverage products, and merchendise to ensure quality.
- Assisted with training new staff members on proper customer service techniques.
- Understanding of the therapeutic and recreational uses of CBD and other cannabinoids, including the various methods of consumption to include combustion, vaporization, edibles, tincture and topical variants.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
High School Diploma -
Sauquoit Valley High School
Sauquoit, NY06-2002
Certification - Cosmetology Education
Oneida County BOCES
New Hartford, NY06-2008
Skills
- POS System Operations
- Training and Coaching
- Quality Control
- Reliability and punctuality
- Trend awareness
- Money Handling
Timeline
Retail Sales Associate
Verona Collective
07.2024 - Current
Retail Associate/Bud Tender
Exit 31 Exotics
01.2024 - 07.2025
Front-of-House Manager
Toka Bocca/Utica Hemp
01.2023 - 12.2023
Self Empolyed Hair Stylist
The Hair Room
09.2015 - Current
High School Diploma -
Sauquoit Valley High School
Certification - Cosmetology Education
Oneida County BOCES
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