Nicole Jones
Grand Rapids,MI
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Grand Valley Medical Specialists
Grand Rapids, MI
08.2022 - 01.2025
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collected samples from patients for laboratory testing purposes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Administered injections, medications and treatments as directed by the physician.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Certified Nursing Assistant
Porter Hills Village
Grand Rapids, MI
12.2014 - 04.2022
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Administered medications as directed by registered nurse or physician.
- Provided emotional support to patients and families during difficult times.
- Supported non-ambulatory residents in range of motion exercises.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Answered patient call signals and signal lights to determine patients' needs.
- Operated a variety of machinery and tools safely and efficiently.
- Recognized by management for providing exceptional customer service.
Education
NRCMA - Medical Assistant
Grand Valley Medical Specialists
Grand Rapids, MI11-2022
Certified Nursing Assistant
WALKER MEDICAL
Walker, MI10-2017
High School Diploma -
COMSTOCK PARK HIGH SCHOOL
Comstock Park, MI06-2003
ASSOCIATES OF APPLIED ARTS
GRAND RAPIDS COMMUNITY COLLEGE
Grand Rapids, MISkills
- Electronic health records
- Medication administration
- Vital signs measurement
- Time management
- Hospice care
- Compassionate caregiver
- CPR
- Patient triage
References
References available upon request.
Timeline
Medical Assistant
Grand Valley Medical Specialists
08.2022 - 01.2025
Certified Nursing Assistant
Porter Hills Village
12.2014 - 04.2022
NRCMA - Medical Assistant
Grand Valley Medical Specialists
Certified Nursing Assistant
WALKER MEDICAL
High School Diploma -
COMSTOCK PARK HIGH SCHOOL
ASSOCIATES OF APPLIED ARTS
GRAND RAPIDS COMMUNITY COLLEGE
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