Nicole Jones
Lafayette,IN
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Dave & Buster's. Proven track record in process improvement and team leadership, driving operational efficiency and enhancing guest engagement. Adept at cash handling and maintaining high confidentiality, ensuring compliance and accuracy in all tasks.
Overview
8
8
years of professional experience
Work History
Server
Juicy Seafood
Indianapolis, IN
02.2025 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to tables.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new servers on menu offerings and service protocols.
Assistant Manager of Operations
Rainbow Shops
Indianapolis, IN
02.2024 - 02.2025
- Coordinated daily operations to ensure efficient workflow and customer satisfaction.
- Assisted in inventory management, optimizing stock levels and minimizing discrepancies.
- Supported staff training initiatives to enhance team performance and operational knowledge.
- Implemented process improvements that increased overall productivity and service quality.
Payroll Administrator
UPS
Indianapolis, IN
06.2023 - 02.2024
- Processed payroll data using ADP Workforce Now for accurate and timely employee compensation.
- Ensured compliance with federal, state, and local payroll regulations through meticulous record-keeping.
- Assisted in the reconciliation of payroll discrepancies and addressed employee inquiries effectively.
- Collaborated with HR to maintain employee records and update payroll information as needed.
- Reviewed payroll reports for accuracy and resolved discrepancies before final submission.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
Lead Manager
Dave & Buster's
Indianapolis, IN
05.2018 - 02.2024
- Oversaw daily operations, ensuring optimal guest experiences and adherence to company standards.
- Trained and mentored team members, fostering a culture of continuous improvement and engagement.
- Implemented process enhancements that streamlined workflow efficiency across departments.
- Analyzed operational data to identify trends, driving strategic decisions for service improvements.
Education
High School Diploma -
Jefferson Highschool
Lafayette, IN06.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Problem solving
- Leadership & team support
- Process improvement
- Attention to detail
- Deadline management
- High confidentiality
Timeline
Server
Juicy Seafood
02.2025 - Current
Assistant Manager of Operations
Rainbow Shops
02.2024 - 02.2025
Payroll Administrator
UPS
06.2023 - 02.2024
Lead Manager
Dave & Buster's
05.2018 - 02.2024
High School Diploma -
Jefferson Highschool