Nicole Kerns
Clarksburg,WV
Summary
Dynamic Retail Sales Specialist with a proven track record at Charter Communications, Spectrum, enhancing customer satisfaction through expert product knowledge and effective communication. Skilled in cash handling and inventory management, I excel in fostering customer loyalty and driving sales, consistently achieving team goals while maintaining a friendly and outgoing demeanor.
Overview
5
5
years of professional experience
Work History
Retail Sales Specialist
Charter Communications, Spectrum
Clarksburg, WV
05.2023 - Current
- Assisted customers in product selection to enhance shopping experience and drive sales.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Processed transactions efficiently using point-of-sale systems, ensuring smooth customer checkout experiences.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Addressed customer inquiries and resolved issues promptly, fostering positive relationships and repeat business.
- Conducted inventory audits regularly to maintain stock levels and support operational efficiency.
- Trained new staff on company policies, product knowledge, and customer service best practices.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Issued receipts and processed refunds, credits, or exchanges.
Customer Service Representative
Family Dollar
Clarksburg, WV
09.2021 - 05.2023
- Provided exceptional customer service by resolving inquiries and complaints efficiently.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Maintained accurate inventory records using point-of-sale systems to ensure stock availability.
- Streamlined checkout processes to enhance customer satisfaction and reduce wait times.
- Collaborated with team members to improve store layout for better product visibility and accessibility.
- Handled cash transactions accurately, ensuring compliance with cash handling policies.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Education
Associate Degree in Medical Assisting - Medical Assistant
West Virginia Junior College
Bridgeport, WVSkills
Multitasking efficiency
Problem-solving
Effective communication
Time management capabilities
Visual merchandising proficiency
Attention to detail focus
Cash handling accuracy
Computer literacy
Promotions and specials
Interpersonal relationship building
Customer loyalty cultivation
Store display management
Teamwork
Customer service
Friendly and outgoing
Verbal and written communication
Timeline
Retail Sales Specialist
Charter Communications, Spectrum
05.2023 - Current
Customer Service Representative
Family Dollar
09.2021 - 05.2023
Associate Degree in Medical Assisting - Medical Assistant
West Virginia Junior College