Nicole Lamerson
Thompsonville,MI
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Office Manager - Receptionist
Stefanski Dental
Frankfort, MI
03.2024 - Current
- Conducted patient check-ins, ensured accurate insurance verification, handled co-payment procedures.
- Organized appointments to optimize time management
- Addressed patient concerns via phone with timely and correct guidance
- Created comprehensive treatment plans requiring patient approval
- Filed patient records accurately, ensuring up-to-date documentation of all procedures performed.
- Processed payments for services rendered using appropriate software programs.
- Handled electronic and manual claim submissions to insurance firms
- Provided excellent customer service by addressing any complaints or issues in a prompt manner.
- Monitored patient flow throughout the day to ensure that each appointment was running on time.
Volunteer
Community Cats of Benzie County
Frankfort, MI
03.2024 - 10.2024
- Kept database updated with feline approximate birth dates, gender, and vaccination records
- Prepped sedated cats and kittens for spay/neuter procedures
- Observed post-anesthesia recovery in cats and kittens to ensure safety
- Cleaned transportation containers thoroughly
9-1-1 Emergency Dispatcher
Benzie County Sheriff's Office
Beulah, MI
10.1993 - 02.2019
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Provided assistance and directions to field units through constant radio contact.
- Evaluated incoming calls for precise and complete information
- Assessed priority calls considering situation severity
- Ensured responder safety by validating caller information before dispatch
- Created incident reports detailing all pertinent information regarding each emergency call.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Gathered additional information from police officers at scene if necessary to complete report accurately.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Education
High School Diploma -
Benzie Central Senior High School
Benzonia, MI06-1990
Some College (No Degree) - Nursing
Northwestern Michigan College
Traverse City, MISkills
- Office Management
- Billing
- Data Entry
- Customer Service
- Scheduling
- Event Coordination
- Excellent multi-tasking ability
- Organizational Skills
- Scheduling and calendar management
- Workflow Planning
- Scheduling Coordination
- Clerical Support
- Customer Relations
- Mail handling
Affiliations
- Scrapbooking
- Photography
- Rock Collection
- Beach Walking
- Love volunteering at Community Cats and helping the animals
- Music
- Reading
Accomplishments
- Employee of the year three times in my years as a 911 Emergency dispatcher
Certification
- CPR certified
Timeline
Office Manager - Receptionist
Stefanski Dental
03.2024 - Current
Volunteer
Community Cats of Benzie County
03.2024 - 10.2024
9-1-1 Emergency Dispatcher
Benzie County Sheriff's Office
10.1993 - 02.2019
High School Diploma -
Benzie Central Senior High School
Some College (No Degree) - Nursing
Northwestern Michigan College
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