Nicole Leonardo
North Arlington,NJ
Summary
Detail-oriented Patient Access Specialist with over 20 years of experience in patient registration and insurance verification. Proven ability to enhance workflow and mentor team members, ensuring high standards of patient care and operational efficiency. Committed to maintaining patient confidentiality while addressing concerns with empathy, contributing to seamless patient experiences and efficient healthcare delivery.
Overview
22
22
years of professional experience
Work History
Patient Access Specialist
Hackensack Meridian Health
Hackensack, NJ
05.2004 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification and eligibility checks to streamline patient admissions and reduce delays.
- Implemented workflow improvements that increased patient satisfaction scores during the access process.
- Mentored junior staff on best practices in patient access operations, fostering a culture of continuous improvement.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
Associate of Science - Merchandising And Management
Berkeley College
New York, NY05-2002
Timeline
Patient Access Specialist
Hackensack Meridian Health
05.2004 - Current
Associate of Science - Merchandising And Management
Berkeley College