Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Leyva

Strasburg,CO

Summary

Dynamic Shift Lead at Fire Wings with a proven track record in team motivation and cash handling. Excelled in resolving customer issues, enhancing satisfaction and loyalty. Known for creative problem-solving and effective communication, consistently maintaining a safe and organized environment while driving operational success. Offering strong leadership capabilities and effective communication skills, eager to learn and grow in this environment. I bring the ability to quickly grasp new concepts and proficiency in task delegations and conflict resolutions. Ready to use and develop problem-solving and organizational skills in my role.

Overview

2
2
years of professional experience

Work History

Shift Lead

Fire Wings
09.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Responded to and resolved customer questions and concerns.
  • Completed cash and credit card transactions accurately using POS software.

Education

High School Diploma -

Goal Academy
Aurora, CO
03-2025

Skills

  • Team motivation
  • Decision-making
  • Positive attitude
  • Cash handling
  • Problem-solving
  • Creative problem solving
  • Strong verbal and written communication
  • Customer service management
  • POS system operation
  • Bilingual (Spanish/English)

Timeline

Shift Lead

Fire Wings
09.2023 - Current

High School Diploma -

Goal Academy
Nicole Leyva