Nicole Lightford
Summary
Motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adepts at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Lead Cashier
Sweet Fire Tabacco
Gwinn
09.2023 - Current
- Assisted customers with product inquiries and delivered exceptional service, enhancing overall customer satisfaction.
- I managed the weekend rush alone while delivering high level of customer service using active listening and engagement skills.
Janitorial Lead
ESS
Gwinn
03.2023 - Current
- Scheduled and coordinated cleaning tasks for multiple facilities across various shifts
- Supervised inspections of work areas alongside Billie to uphold high standards of cleanliness and organization.
- Managed inventory of cleaning supplies and requested replenishments as needed.
Janitorial Lead
ABM Industries
Gwinn
09.2017 - 03.2023
- Oversaw daily cleaning operations to ensure cleanliness standards were met
- Trained and mentored junior staff on cleaning techniques and equipment use.
- Scheduled and coordinated cleaning tasks for multiple facilities across various shifts.
Education
Some College (No Degree) - Psychology And Behavioral Analysis
Northern Michigan University
Marquette, MISkills
- Cash handling
- Inventory management
- Store opening and closing
- Customer service
- Problem solving
- Active listening
Affiliations
- Sustainability is really big to me so I made a small business selling upcycled pieces. From jewelry out of silverware to bag and clothings out of everyday pieces giving them a new life!
- Paddle boarding in the summer is one of my favorite things to do along side roller blading!!
Timeline
Lead Cashier
Sweet Fire Tabacco
09.2023 - Current
Janitorial Lead
ESS
03.2023 - Current
Janitorial Lead
ABM Industries
09.2017 - 03.2023
Some College (No Degree) - Psychology And Behavioral Analysis
Northern Michigan University