Nicole Lopez-kincade
Las Vegas,NV
Summary
Experienced in processing customer transactions with a focus on accuracy in cash handling and efficient service delivery at checkout. Demonstrated ability to assist customers by addressing inquiries and resolving issues, which contributed to enhanced shopping experiences. Maintained an organized and clean checkout area, fostering a welcoming environment while implementing problem-solving techniques to reinforce customer loyalty. Monitored cash drawer discrepancies, ensuring accountability and minimizing errors in financial transactions.
Overview
6
6
years of professional experience
1992
1992
years of post-secondary education
Work History
Cashier
Walgreens
Las Vegas, Nevada
05.2022 - 07.2024
- Provided exceptional customer service by accurately processing transactions and addressing customer inquiries, enhancing overall shopping experience.
- Maintained a well-organized and stocked checkout area, ensuring efficient operations and reducing wait times for customers.
- Collaborated with team members to implement inventory management practices, improving stock availability and minimizing discrepancies.
- Monitored cash drawer accuracy throughout shifts, promptly identifying and resolving discrepancies to maintain financial integrity.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Balanced daily transactions on a computerized point-of-sale system.
Front Desk Agent
Best western North
Nlv, NV
06.2023 - 08.2023
- Provided exceptional front desk service, enhancing guest satisfaction through effective communication and problem-solving skills.
- Managed check-in and check-out processes efficiently, ensuring a seamless experience for over 100 guests daily.
- Addressed guest inquiries and concerns promptly, contributing to a welcoming and positive hotel atmosphere.
- Maintained accurate reservation records and updated systems, resulting in improved operational efficiency and reduced errors.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness and guest comfort.
- Trained new front desk staff on procedures and best practices, fostering a knowledgeable and cohesive team environment.
- Assisted in implementing new booking software, streamlining operations and enhancing guest service capabilities.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Verified accuracy of room rates and other charges during check-in process.
Customer Service Cashier
Super Walmart
Las Vegas, Nevada
09.2018 - 04.2021
- Processed customer transactions efficiently, ensuring accurate cash handling and providing prompt service at checkout.
- Assisted customers by addressing inquiries and resolving issues, enhancing overall shopping experiences and satisfaction.
- Maintained cleanliness and organization of the checkout area, contributing to a welcoming and efficient shopping environment.
- Implemented effective problem-solving techniques to address customer concerns, reinforcing loyalty and trust in the service provided.
- Monitored and reported discrepancies in cash drawers, enhancing accountability and reducing potential errors in financial transactions.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Education
Washington High School
Milwaukee, WISkills
- Cash handling
- Point-of-sale systems
- Customer inquiries
- Transaction processing
- Front desk operations
- Reservation management
- Guest services
- Payment processing
- Problem resolution
- Customer satisfaction
Timeline
Front Desk Agent
Best western North
06.2023 - 08.2023
Cashier
Walgreens
05.2022 - 07.2024
Customer Service Cashier
Super Walmart
09.2018 - 04.2021
Washington High School