Nicole Loughran

Bowlero Lanes

04.2010 - 03.2020

Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
Greet guests and respond to guest inquiries and requests in a friendly and efficient manner
Mix and garnish beverages according to recipe and portion control standards.
Present and serve beverages to guests.
Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations.
Collect and process payments from guests using the point-of-sale system, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.
Stock and maintain the bar to include beer, wine, spirits, paper products, straws and stirrers,condiments, glassware, ice and produce.
Cut, store and ensure product quality of all beverage related perishables.
Respond professionally to inebriated guests, as needed.