Nicole Ludin
Midlothian,Virginia
Summary
Nicole is a hardworking, motivated employee who aims to increase her knowledge in all aspects of neurodiversity. She thrives in a moderate-paced work environment where she can grow professionally and intellectually in the psychology field that she is pursuing. Her top skills would be her sense of empathy and kindness, being that she is a neurodivergent individual herself.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Wawa
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Line Cook
AMC Theatres
03.2023 - 09.2023
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Crew Member
Zaxbys
08.2022 - 03.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Psychology
Brightpoint Community College
05.2025
High School Diploma -
Midlothian Highschool
401 Charter Colony Pkwy, Midlothian, VA 2311405.2023
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Customer Complaint Resolution
- Complaint Handling
- Product Knowledge
- Assertiveness
- Teamwork and Collaboration
- Money handling abilities
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Associate
Wawa
09.2023 - Current
Line Cook
AMC Theatres
03.2023 - 09.2023
Crew Member
Zaxbys
08.2022 - 03.2023
Psychology
Brightpoint Community College
High School Diploma -
Midlothian Highschool