Nicole Lynch
Mountain Home,AR
Summary
Professional with positive attitude and the ability to work a variety of hours. Dedicated to provoking excellent customer service.
Overview
5
5
years of professional experience
Work History
Sales Associate
Truck Patch
Mountain Home, AR
05.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Guest Services Coordinator
American Cruise Lines
Guilford, CT
11.2022 - 12.2023
- Provided guests with positive experience and professional impression.
- Managed customer complaints and rectified issues to complete satisfaction.
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Housekeeper
American Cruise Lines
Guilford, CT
04.2022 - 11.2022
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Returned rooms to occupant-ready status to satisfy future guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Communicated with maintenance team on damages to repair.
Front Desk Receptionist
Hampton Inn By Hilton
Mountain Home, AR
03.2021 - 04.2022
Education
Mountain Home High School
Mountain Home, ARSkills
- Information Confidentiality
- Food and Beverage Area Setup
- Flexible Schedule
- Verbal and Written Communication
- Customer service
- Hospitality background
- Focused and detail-oriented
- Hardworking
- Package Shipping
- Customer Service
Timeline
Sales Associate
Truck Patch
05.2025 - Current
Guest Services Coordinator
American Cruise Lines
11.2022 - 12.2023
Housekeeper
American Cruise Lines
04.2022 - 11.2022
Front Desk Receptionist
Hampton Inn By Hilton
03.2021 - 04.2022
Mountain Home High School