Summary
Overview
Work History
Skills
Timeline
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Nicole Mahaffey

Nicole Mahaffey

Newark,DE

Summary

Multifaceted associate with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.

Overview

8
8
years of professional experience

Work History

Lead Customer Service Associate

Wawa
12.2018 - 06.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Navigated complex issues by leveraging internal resources and collaborating with cross-functional departments.
  • Collaborated with team members to develop strategies for improving customer experience and retention.

Barista

Dunkin Donuts
04.2016 - 06.2018
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Skills

  • Fast Learner
  • Customer Service
  • Problem-Solving

Timeline

Lead Customer Service Associate

Wawa
12.2018 - 06.2024

Barista

Dunkin Donuts
04.2016 - 06.2018
Nicole Mahaffey