Nicole Malafis
Seaford ,NY
Summary
Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records, and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Overview
4
4
years of professional experience
Work History
Key Carrier
TJX Companies
North Massapequa, NY
04.2021 - Current
- Followed opening and closing procedures as outlined by the manager.
- Handled customer inquiries and complaints with professionalism and patience.
- Trained, managed and motivated employees to promote professional skill development.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Stocked shelves with merchandise and kept store clean and organized.
- Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed.
- Assisted in general housekeeping to maintain store image.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Performed inventory counts as required by management team.
- Replenished merchandise on shelves according to planogram specifications.
Waitress
Millers Ale House Bar and Grill
Levittown, New York
01.2023 - 05.2023
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Stocked service areas with supplies during slow periods.
- Checked back with customers throughout meal service to ensure satisfaction.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Filled condiments and napkin containers during slack periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in seating guests at tables or booths.
- Bussed tables as needed during peak hours.
- Took orders for food and drinks and delivered them to guests.
- Communicated daily specials to customers.
- Trained new employees to perform duties.
Education
Bachelor of Arts - Liberal Arts
Nassau Community College
Garden City, NY05-2025
High School Diploma -
Macarthur High School
Levittown, New York06-2022
Skills
- Store maintenance
- Delegation
- Store operations
- Loss prevention strategies
- Opening and closing coordination
- Task delegation
- Marketing initiatives
- Customer service management
Timeline
Waitress
Millers Ale House Bar and Grill
01.2023 - 05.2023
Key Carrier
TJX Companies
04.2021 - Current
Bachelor of Arts - Liberal Arts
Nassau Community College
High School Diploma -
Macarthur High School