Nicole Maltz
Newburgh
Summary
Results-driven Customer Service Professional with 15 years of experience in store management and team leadership. Enhanced customer satisfaction and increased sales through effective team management and strategic marketing. Utilized POS systems and maintained operational standards, consistently exceeding performance goals while fostering positive customer experiences and strong team dynamics.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Cashier
Bretts Hardware
Newburgh, NY
02.2026 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Managed cash register operations, ensuring balanced cash drawers at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer interaction standards.
- Greeted customers entering store and responded promptly to customer needs.
Night Manager
Fitt4Life Pro Gym
Newburgh, NY
01.2025 - Current
- Managed front desk operations, greeted members, and delivered exceptional customer service.
- Supervised evening staff, delegated tasks, and ensured efficient daily operations.
- Handled cash management, register reconciliation, and daily deposits.
- Resolved member concerns professionally to maintain high customer satisfaction.
- Maintained a clean, sanitized, and organized facility through routine inspections.
- Trained employees on company procedures, safety standards, and workplace cleanliness.
Customer Service Team Lead
Follett
Newburgh, NY
12.2024 - 03.2025
- Answered phones, managed filing, sorted mail, and operated POS systems.
- Delivered exceptional customer service and personalized product recommendations.
- Built strong customer relationships, increasing repeat business and referrals.
- Resolved customer concerns quickly and professionally.
- Maintained product knowledge through ongoing training.
- Assisted with merchandising and store display improvements based on customer feedback.
Forman/Supervisor
Starbucks
West Point, NY
08.2024 - 11.2024
- Led and supervised evening food service staff to ensure efficient daily operations.
- Managed inventory, cash handling, POS transactions, and daily deposits.
- Trained new employees on food safety, health regulations, and company procedures.
- Delegated tasks, maintained cleanliness standards, and ensured compliance with safety policies.
- Assisted with scheduling, sales goals, and daily operational planning.
- Conducted facility inspections and reported maintenance or safety concerns.
NEMT Driver
DYD
Newburgh, NY
04.2024 - 07.2024
- Coordinated non-emergency medical transportation and scheduled patient appointments.
- Safely transported patients while responding to medical emergencies as needed.
- Maintained accurate patient records and ensured HIPAA compliance.
- Supervised and trained drivers on safety procedures and customer service.
- Built relationships with healthcare providers to support transportation services.
- Ensured vehicles were properly maintained, equipped, and ready for patient transport.
Material Handler
Tesla
Newburgh, NY
11.2023 - 04.2024
- Safely operated forklifts and material handling equipment to move warehouse materials.
- Received, inspected, packaged, and labeled products for shipment.
- Maintained accurate inventory records through cycle counts and computer tracking systems.
- Followed and enforced safety procedures to ensure a secure work environment.
- Trained new employees on warehouse operations, equipment use, and safety protocols.
Store Manager
Smokes For Less
Newburgh, NY
12.2016 - 07.2023
- Managed daily store operations including sales, customer service, inventory, and staff supervision.
- Developed strategies to increase sales, improve performance, and achieve revenue goals.
- Trained and led employees while promoting a positive, goal-driven work environment.
- Managed inventory, analyzed sales data, and utilized POS systems for reporting.
- Built vendor and community relationships to increase brand awareness.
- Ensured compliance with company policies, procedures, and safety standards.
Cashier
Dunkin Dounts
Newburgh, NY
10.2014 - 09.2016
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Customer Service Associate
Walmart
Newburgh, NY
08.2010 - 06.2012
- Provided exceptional customer service by resolving inquiries, complaints, and product concerns.
- Managed high-volume calls and emails while maintaining timely responses.
- Assisted customers with product recommendations, purchases, returns, and exchanges.
- Maintained accurate records and collaborated with teams to resolve issues.
- Identified opportunities to improve customer service processes and experiences.
Education
GED -
Best Resources Of Orange County
Newburgh, NY11-2023
Skills
- Customer Service & Customer Relations
- Cash Handling & POS Systems
- Team Leadership & Staff Supervision
- Sales & Performance Goal Achievement
- Employee Training & Development
- Complaint Resolution & Problem Solving
- Telephone & Front Desk Communication
- Microsoft Office (Word, Excel, PowerPoint, Access)
- Record Keeping & Administrative Support
- Fast-Paced Multitasking
- Food Safety & Food Service Experience
- Experience Working with Children
- Strong Decision-Making & Independent Work
- Organized, Detail-Oriented & Reliable
Certification
- Guard Card
- November 2024 to January 2027
- Security Guard Card
- Food Handler Certification
- Driver's License
Timeline
Cashier
Bretts Hardware
02.2026 - Current
Night Manager
Fitt4Life Pro Gym
01.2025 - Current
Customer Service Team Lead
Follett
12.2024 - 03.2025
Forman/Supervisor
Starbucks
08.2024 - 11.2024
NEMT Driver
DYD
04.2024 - 07.2024
Material Handler
Tesla
11.2023 - 04.2024
Store Manager
Smokes For Less
12.2016 - 07.2023
Cashier
Dunkin Dounts
10.2014 - 09.2016
Customer Service Associate
Walmart
08.2010 - 06.2012
GED -
Best Resources Of Orange County