Nicole Martinez
Fort Worth,TX
Summary
High-energy Server and Bartender skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
El Rancho Viejo
Trinity , TX
2021.12 - 2023.07
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed day-to-day duties accurately and efficiently.
Bartender
El Rancho Viejo
Trinity , TX
2021.12 - 2023.07
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Stocked ice bins and coolers as needed throughout shift.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Arranged bottles and glasses behind bar to make attractive displays.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Provided drink suggestions to customers based on their preferences.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Greeted guests with friendliness and professionalism.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Education
Currently Enrolled -
Texas Christian University
Fort Worth, TX2027-05
High School Diploma -
Trinity High School
Trinity, TX2023-05
Skills
- Safe Food Handling
- Guest Engagement
- Order Management
- Beverage Preparation
- Food Running
- Price Memorization
- Service Prioritization
- Liquor, Wine, and Food Service
- Positive and Professional
- Suggestive Selling
- Effective Customer Upselling
- Sales Techniques
- POS Operation
- Exceptional Customer Service
- Strong Work Ethic
Affiliations
- Working out
- School
Certification
- TABC Certificate
Languages
English
Native/ Bilingual
Spanish
Professional
Social Media
- Instagram: nicoleeamartinez
References
References available upon request.
Timeline
Server
El Rancho Viejo
2021.12 - 2023.07
Bartender
El Rancho Viejo
2021.12 - 2023.07
Currently Enrolled -
Texas Christian University
High School Diploma -
Trinity High School
- TABC Certificate
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