Nicole McFarquhar
Philadelphia,PA
Summary
To obtain a position within your organization to achieve full potential growth and excel providing the highest level of customer service, sales revenue, and management. 10 years of experience in customer service and sales Proven ability to work efficiently solving problems Proven ability to meet Key Performance Indicators Experience with variety of systems such has Salesforce, POS, and Microsoft Office
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator
Unique Aide
Lansdale, PA
02.2024 - Current
- Delivered excellent patient experiences and direct care.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Secretary
David’s Bridal
Philadelphia, PA
12.2021 - 05.2023
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Maintained organized filing system of paper and electronic documents.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Assistant Manager
Aldo Shoes, Florida
01.2013 - 01.2020
- Started in a sales role and ended as an ASM
- Responsible for the day-to-day operations: Meeting the monthly, quarterly, or annual sales goal, depending on the company’s fiscal cycle, making sales goals for employees
- Motivating/devolving a successful team
- Overall Customer Service, Sales, Visual Merchandise of the store, and marketing.
Lead Manager
Charlotte Russe, Florida Mall
01.2012 - 01.2013
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Assist customers by providing information and resolving their complaints
- Answer customers' questions and provide information on procedures or policies
- Process merchandise returns and exchanges
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and overall customer service and sales.
Sales Associate
Forever21, Fashion Expet, las Américas
San Juan, PR
01.2008 - 01.2013
- Responsibilities consist of maintaining the store in check, organized, trendy, stylish, fashionable, and up to date with store guidelines
- Customer service on the floor
- Fashion advisor and merchant expert while engaging with customers
- Ordering, receiving, and replenishing merchandize as sold
- Create an experience during the customer shopping until I cashed them out
- I was recognized for my fashion expertise and top sales.
Education
Associates - Fashion Merchandizer
Universidad Del Este (UNE)
CarolinaHigh School Diploma -
Antilles High School-Fort Buchanan Army base
01.2009
Skills
- Employee Scheduling
- Sales Monitoring
- Team Motivation
- Staff Supervision
- Customer Relations
- Google Drive
- Microsoft Office Expertise
- Orientating and Training
Timeline
Patient Care Coordinator
Unique Aide
02.2024 - Current
Secretary
David’s Bridal
12.2021 - 05.2023
Assistant Manager
Aldo Shoes, Florida
01.2013 - 01.2020
Lead Manager
Charlotte Russe, Florida Mall
01.2012 - 01.2013
Sales Associate
Forever21, Fashion Expet, las Américas
01.2008 - 01.2013
Associates - Fashion Merchandizer
Universidad Del Este (UNE)
High School Diploma -
Antilles High School-Fort Buchanan Army base