Summary
Overview
Work History
Education
Skills
Timeline
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Nicole McGlonn

Fargo ,Nd

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level (Customer Service Rep.)position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Patient Access Representative

Essentia Health-Fargo
08.2022 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Food Preparation Worker

Sickies
02.2021 - 11.2022
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.

Dietary Aide

Bethany Nursing Home
08.2021 - 02.2022
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.

Customer Service Representative

Sanford Health Equip
10.2015 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

South Shore Community Academy
Chicago
06.1994

Skills

  • Patient Education
  • Financial Procedures Adherence
  • Scheduling Diagnostic Procedures
  • Problem-Solving
  • Patient Check-In
  • Insurance Verification
  • HIPAA Compliance
  • Multitasking

Timeline

Patient Access Representative

Essentia Health-Fargo
08.2022 - Current

Dietary Aide

Bethany Nursing Home
08.2021 - 02.2022

Food Preparation Worker

Sickies
02.2021 - 11.2022

Customer Service Representative

Sanford Health Equip
10.2015 - 01.2022

High School Diploma -

South Shore Community Academy

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Nicole McGlonn