Enthusiastic Sales and Customer Service professional with an expertise in communication and negotiating. Driven to provide superior quality in customer service and client relations. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at product knowledge, contracts, negotiations and and up selling with walk-in customers or marketing driven clients.
Hi, I’m
Nicole McKinley
Lithia Springs,GA
Summary
Overview
1
Certification
Work History
Rooms To Go
Sales Consultant
2 2021 - Current
Job overview
- Used consultative sales techniques to understand customer needs and recommending additional products increasing ticket by 10%.
- Provided sales and customer service assistance to walk-in traffic
- Achieved top 3 of largest ticket sales per year
- Maintained one million in sales per year.
Better Homes And Gardens Real Estate
Real Estate Agent
4 2018 - Current
Job overview
- Managed contracts, negotiations, and all aspects of sales to finalize home purchases and exceed client expectations.
- Negotiated, facilitated, and managed 36 real estate transactions in a year.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
Plusperity
Bookkeeper
4 2018 - 2 2021
Job overview
- Maintained and processed invoices, deposits, reconciliations and financial statements.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Completed payroll for employees and maintained detailed records of procedures.
CarMax
Sales Consultant
2 2018 - 3 2020
Job overview
- Evaluated customer purchase requirements and needs and recommended best-fit vehicle.
- Maintained Top Salesperson for multiple months.
- Member of President's Club.
- Provided sales and customer service to turn walk-in traffic into repeat customers.
Education
University of PhoenixMilwaukee, WI
Bachelor Of Business from Business Management
12.2025
University Overview
Milwaukee Area Technical CollegeMilwaukee, WI
Associate Of Applied Business from Accounting
12.2024
University Overview
Skills
- Prospect Qualification
- Product and Service Knowledge
- Consultative Selling Techniques
- Acquire New Business
- Referral Generation
- Sales and Marketing
- Home Tours and Selection
- Effective Listening and Communication
- Offer Negotiations
- Contract Negotiation and Closing Tactics
- Customer Relationship Management
- Contract Competency
Certification
- Licensed Real Estate Agent
- Certified Bookkeeper
- Train the Trainer Certification
Timeline
Sales Consultant
Rooms To Go
2 2021 - Current
Real Estate Agent
Better Homes And Gardens Real Estate
4 2018 - Current
Bookkeeper
Plusperity
4 2018 - 2 2021
Sales Consultant
CarMax
2 2018 - 3 2020
University of Phoenix
Bachelor Of Business from Business Management
Milwaukee Area Technical College
Associate Of Applied Business from Accounting
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