NICOLE MCLEAN
Brooklyn,NY
Summary
Social worker ready to leverage skills in client advocacy, crisis intervention, and community outreach to make a tangible difference in the community. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden.
Overview
15
15
years of professional experience
Work History
Patient Engagement Specialist
Lehigh Valley Health Network
08.2023 - Current
- Schedules patients for physician appointments and diagnostic test procedures
- Collects clinical information, obtains insurance, and verifies patient demographics to ensure appropriate scheduling of screening and diagnostic tests
- Performs ancillary responsibilities related to outbound marketing functions of the department, as dictated by departmental policies
- Utilizes scheduling software and other patient-specific software applications to facilitate patient access into the network
- Educates patients, families and physician offices regarding department protocols, procedures, insurance, referrals and testing criteria.
- Streamlined communication between healthcare providers and patients for improved treatment adherence.
- Provided guidance to patients navigating complex insurance claims processes, reducing financial stressors associated with medical treatments.
Social Worker
City of New York
05.2022 - 08.2023
- Monitored clients' progress and adapted treatment plans to meet changing needs
- Updated client documentation for accurate, compliant and current records
- Utilized evidence-based practices to provide effective interventions for clients
- Participated in interdisciplinary team meetings to coordinate care for clients
- Worked as part of a multiagency team to identify needs within a family and developed care plans to meet those needs.
Social Worker/ Caseworker
County of Bucks
12.2019 - 05.2022
- Implemented community outreach programs to promote mental health awareness
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs
- Conducted home visits to assess living environment and facilitate access to necessary resources
- Served as a social worker for patients and their families, providing support, therapeutic interventions, education, and patient advocacy tailored to the needs of the specific client population
- Actively participate in an interdisciplinary team providing excellent care to our clients and families.
Child Protective Specialist
City of New York
04.2017 - 12.2019
- Conducted hundreds of abuse and neglect investigations upon reports by law enforcement or anonymous reports
- Performed unannounced home visits interviewed children and made careful observations
- Identified and noted when reports appeared false
- If identifiable person made false claims referred that person to law enforcement for possible prosecution
- Made law enforcement reports when prosecution for abuse was warranted
- Investigated family placement options to ensure their safety
- Wrote reports and filed findings with the court system in dependency and neglect actions.
Administrative Assistant
CUNY Brooklyn College
08.2009 - 05.2012
- Maintains physical and digital filing systems
- Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors
- Responds to emails and other digital queries and correspondence
- Manages calendars for senior staff, including making travel arrangements
- Drafts and edits letters, reports, and other documents
- Inputs and updates information in databases and spreadsheets.
Social Worker Intern
SUNY Long Island College Hospital
- 06.2006
- Helped patients to understand their rights and responsibilities
- Educated patients regarding community resources
- Worked with insurance providers to ensure that patients receive their maximum allowable benefits
- Helped patients understand the laws and regulations that regulate healthcare
- Developed social work plan of care, goals and makes recommendations based on patient/family needs for assigned patients in care.
Education
BACHELOR OF ARTS -
CUNY BROOKLYN COLLEGE
ASSOCIATE OF APPLIED SCIENCE -
CUNY KINGSBOROUGH COMMUNITY COLLEGE
MASTERS OF PUBLIC HEALTH -
WIDENER UNIVERSITY
06.2027
Skills
- HIPAA Compliance
- Appointment Scheduling
- Follow-up Coordination
- Treatment Planning
- Crisis Assessment
- Case Documentation
Timeline
Patient Engagement Specialist
Lehigh Valley Health Network
08.2023 - Current
Social Worker
City of New York
05.2022 - 08.2023
Social Worker/ Caseworker
County of Bucks
12.2019 - 05.2022
Child Protective Specialist
City of New York
04.2017 - 12.2019
Administrative Assistant
CUNY Brooklyn College
08.2009 - 05.2012
Social Worker Intern
SUNY Long Island College Hospital
- 06.2006
BACHELOR OF ARTS -
CUNY BROOKLYN COLLEGE
ASSOCIATE OF APPLIED SCIENCE -
CUNY KINGSBOROUGH COMMUNITY COLLEGE
MASTERS OF PUBLIC HEALTH -
WIDENER UNIVERSITY
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