Nicole Monserrate
New York,NY
Summary
Customer service experience in hospitality and retail settings. Highly motivated, able to multi-task and prioritize workload under pressure, as well increase as workload demands. Excellent interpersonal skills and team player.
- Fully Bilingual -Inventory management
-Sales and marketing experience -Leadership and Customer service skill
- Fast-paced work environment
Overview
13
13
years of professional experience
Work History
Bartender
L’Avenue At Saks Fifth Ave
03.2023 - Current
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Soho House New York
03.2021 - 03.2023
- Responsible for preparing alcoholic and non alcoholic beverages while providing quality service to all guests who come to Soho House.
- Served high customer volumes during special events, nights and weekends.
- Training new bartenders to help maintain talented team.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Private events team member.
- Task force team member, support member for other houses such as Dumbo House, Ludlow House, Soho House Chicago, and Soho Beach House Miami.
Bartender
TAO Group
09.2019 - 03.2020
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up bar for operation, obtained cash bank and stocked service bar.
Server
Mercado Little Spain
05.2019 - 10.2019
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Check patrons identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Bartender
Clevelander South Beach Hotel and Bar
02.2018 - 03.2019
- Assisted customers with needs, both at and away from the bar.
- Developed long-lasting relationships with customers, creating regulars.
- Guarantee high level of service to all customers throughout every night.
- Identify fake identification cards and deal with unruly customers.
- Maintained bar area through organizational skills.
- Perform transaction accurately and quickly.
- Prepared drinks for customers accurately and quickly.
Bar Captain
JW Marriot Miami
01.2015 - 02.2018
- Provided excellent customer service for all guest.
- Responsible for uncompromising level of both food and drink quality.
- Help to created seasonal for the cocktail menu.
- Supervised and train new employees.
- Responsible for opening and closing duties, including stocking, inventory and cash handling.
- Assisted in the hiring process to help ensure talented bartenders join service team.
- Ensured proper stock of bar items at all times.
- Perform transaction accurately and quickly.
- Placed orders to replenish bar inventory.
- Updated drink menu and made recommendations for which drinks are successful.
Bartender / Hostess
Blue Martini
11.2015 - 12.2016
- Greets guests, escorts them to tables, and provides menus.
- Answer phone and return phone calls.
- Saying goodbye to guests and enquiring from them about the quality of service.
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Assisted customers with needs, both at and away from the bar.
- Developed long-lasting relationships with customers, creating regulars.
- Guarantee high level of service to all customers throughout every night.
- Identify fake identification cards and deal with unruly customers.
- Maintained bar area through organizational skills.
- Assisted hosts and hostesses with seating of guests during rush times.
Server
Dorado Beach A Ritz Carlton Reserve
11.2012 - 09.2015
- Member of the pre-opening team of the First Ri -Carlton Reserve in the Americas.
- Engaged with all guest to ensure a 5 Star dining experience for every guest.
- Assist and serve guest at the pool and beach.
- Maintain the highest level of cleanliness in both back and front of the house, ensuring that all side work was completed.
- Recommended entrée or drink choices to guests by listening to their preferences and concerns.
Bartender
Salitre Meson Costero
01.2012 - 11.2012
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Set-up and worked banquet and private events for high profile costumers.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Responsible for opening and closing duties, including stocking, inventory and cash handling.
Education
High School Diploma -
Fernando Callejo
Manatí, PRSkills
- Bilingual (Spanish/English)
- High quality costumer service
- Interpersonal skills
- Strong organizational and time management abilities
- Excellent verbal and written communication
- Staff Training/Development
- Multitasking abilities
- Attention to detail
- Social media savvy
Timeline
Bartender
L’Avenue At Saks Fifth Ave
03.2023 - Current
Bartender
Soho House New York
03.2021 - 03.2023
Bartender
TAO Group
09.2019 - 03.2020
Server
Mercado Little Spain
05.2019 - 10.2019
Bartender
Clevelander South Beach Hotel and Bar
02.2018 - 03.2019
Bartender / Hostess
Blue Martini
11.2015 - 12.2016
Bar Captain
JW Marriot Miami
01.2015 - 02.2018
Server
Dorado Beach A Ritz Carlton Reserve
11.2012 - 09.2015
Bartender
Salitre Meson Costero
01.2012 - 11.2012
High School Diploma -
Fernando Callejo
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