Nicole Moore
Capriottis Sandwich Shop
Jennings,OK
5
years of professional experience
Experienced General Manager with a strong record in restaurant operations, team leadership, and customer service. Skilled in budgeting, labor control, and problem resolution, with a focus on improving performance, reducing waste, and building loyal teams.
Experienced as Emergency medical professional with a track record in providing high-quality care in urgent situations. Known for strong teamwork and achieving positive outcomes, adapting to changing needs with reliability. Skilled in advanced life support and patient assessment, valued for calm demeanor under pressure. Experience with vital signs, injections, EKG's, medication administration, blood draws, monitoring blood sugars,etc
Experience with working from home for a company taking calls for their customers. I would love to find a position like that again.
Work History
General Manager
3 Years 3 Months- Directed daily restaurant operations, ensuring consistent service standards and smooth shift execution.
- Oversaw scheduling and labor deployment to maintain coverage and control labor costs.
- Monitored inventory, ordering, and stock rotation to reduce waste and prevent shortages.
- Managed hiring, onboarding, and training to build capable, customer-focused team members.
- Enforced food safety, sanitation, and compliance standards across kitchen and front counter.
- Resolved guest concerns promptly to maintain satisfaction and protect brand reputation.
- Analyzed sales, expenses, and performance reports to guide operational decisions.
- Coordinated cash handling and deposit procedures to support accurate daily reconciliation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Boosted employee retention by developing a comprehensive a comprehensive benefits package and fostering a positive a positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
General Manager
1 Year 3 Months- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee evaluations, and contract details.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Oversaw scheduling and labor deployment to maintain coverage and control labor costs.
- Monitored inventory, ordering, and stock rotation to reduce waste and prevent shortages.
- Enforced food safety, sanitation, and compliance standards across kitchen and front counter.
Education
Associate of Applied Science - Paramedicine
Skills
Team leadership
Leadership and team building
Problem resolution
Critical decision-making skills
Multi-tasking
Time management
Office administration
Reporting and documentation
Customer service excellence
Critical decision-making
Operational strategy development
Patient care coordination
Sales performance analysis
Quality assurance oversight
Inventory management
Crisis management
Timeline
General Manager
Capriottis Sandwich Shop
08.2023 - CurrentRead More
General Manager
Montereys Little Mexico
05.2022 - 08.2023Read More
Rogers State University
Associate of Applied Science from Paramedicine
Read More
Computer Skills
Epic, MediSoft, Microsoft word, excel, powerpoint, outlook, social media platforms
10- key by touch