Nicole Morales
West New York,New Jersey
Summary
Responsible college student with an aptitude for customer service. Self-motivated with extensive experience in leadership positions and working with teams. Ability to manage time efficiently and work well under pressure.
Overview
2
2
years of professional experience
Work History
Cashier
Zara
09.2024 - Current
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Assistant Teacher
Home Away Child Care Center
03.2024 - 08.2024
- Developed patience
- Cope with high stress environments
- Able to manage myself
- Higher communication skills
- Really responsible
Brand Ambassador
American Eagle Outfitters
06.2023 - 12.2023
- Excellent with costumer service
- Make product recommendations
- Great with communication
- Maintain positive and professional attitude towards costumers at all times
- Well organized person
- Built rapport with clients by providing quality customer service and problem solving
- Established personal connections with customers, exceeding customer service expectations
Education
Associate Degree in Nursing - Medicine
Borough of Manhattan Community College
06.2025
Memorial High School
06.2023
Skills
- Customer Service
- Communication skills
- Bilingual
- Teamwork
- Time management
- Leadership
- Microsoft excel
- Microsoft word
- Skills Development
- Professional Development
- Problem-Solving
- Relationship Building
- Team Collaboration
- Organizational Skills
Activitiessports
- Cheerleading, Instructed team members on tumbling while maintaining a positive attitude, Ensured that projects are completed in a timely manner
- Basketball, Worked as a team to achieve a common goal, how to overcome obstacles to be successful and many other life lessons
Timeline
Cashier
Zara
09.2024 - Current
Assistant Teacher
Home Away Child Care Center
03.2024 - 08.2024
Brand Ambassador
American Eagle Outfitters
06.2023 - 12.2023
Memorial High School
Associate Degree in Nursing - Medicine
Borough of Manhattan Community College
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