Nicole Morin
Arlington,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Bank of America
Fort Worth, US
03.2022 - Current
- Accountable for the successful resolution of all customer requests through seamless delivery of service and fulfillment requests by answering calls, chats, or emails.
- Fast-paced environment that requires accuracy, use of logic skills while multitasking, toggling between multiple screens, and communicating clearly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Internet Sales Director
Clay Cooley Chevrolet
Dallas, US
09.2018 - 03.2019
- Determined business development opportunities and implemented effective strategy for client acquisition
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
- Exceeded quotas consistently through new account penetration and territory expansion
- Leveraged cold calling, in-person visits and referrals to build leads
- Hired talented, trainable team members and drove new business strategies to grow revenues
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Maintained current store, product and promotional knowledge to drive consistent sales
- Established sales goals and strategies that contributed to increased growth in sales and profitability
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations
Business Development Representative
Clay Cooley Auto Group
Irving, US
07.2016 - 09.2018
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions
- Determined customer automotive needs by asking relevant questions and working to develop relationships
- Monitored and responded to internet sales leads from company website and third party sites within 2 Minutes
- Managed website inventory listing with up-to-date vehicle inventory and specifications
- Coordinated appointments with prospective buyers to showcase houses and plots
- Called 100+ potential customers daily to meet high quotas
- Managed and sorted customer portfolios to accurately track customer satisfaction
- Achieved established sales targets by generating new customer accounts
- Boosted opportunities by 62% through exceptional sales ability and strong interpersonal skills with persuasive, positive and confident approach
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Comfortable receiving ongoing performance feedback
Surgical Scheduling Coordinator
CPM Medical Consultants
McKinney, US
02.2014 - 03.2016
- Appointment scheduling
- Administrative support
- Maintain HIPPA and confidentiality standards
- Time management
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
Education
High school diploma -
Sam Houston High School
Arlington, TX06.2012
Skills
- Business Development
- Communication Skills
- Marketing
- Account Management
- Product understanding
- Critical thinking
- Adaptive team player
- Accurate Data Entry
- Attention to Detail
- Customer Support Operations
Personal Information
Authorized to work in the US for any employer
Languages
English, Expert
Timeline
Customer Service Representative
Bank of America
03.2022 - Current
Internet Sales Director
Clay Cooley Chevrolet
09.2018 - 03.2019
Business Development Representative
Clay Cooley Auto Group
07.2016 - 09.2018
Surgical Scheduling Coordinator
CPM Medical Consultants
02.2014 - 03.2016
High school diploma -
Sam Houston High School
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