Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Munford

Muskegon

Summary

Proven Operations Manager with a track record of enhancing customer service and streamlining operations at Wesco. Excelled in merchandise planning and team leadership, significantly improving service quality and operational efficiency. Demonstrates strong problem-solving abilities and a commitment to excellence, fostering lasting relationships with vendors and customers alike.

Overview

4
4
years of professional experience

Work History

Cashier

Hamburger Mikeys
07.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Apparel Lead

Dicks Sporting Goods
06.2022 - 06.2024
  • Managed inventory, ensuring accurate stock levels and timely replenishment for optimal product availability.
  • Reduced shrinkage by implementing loss prevention measures and conducting regular audits to identify and address discrepancies in inventory.
  • Developed creative window displays that attracted new customers and increased foot traffic into the store.
  • Maintained a safe work environment by enforcing company policies, conducting safety audits, and resolving potential hazards promptly.

Operations Manager

Wesco
05.2021 - 05.2022
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.

Education

Bachelor of Science - Human Resources Management

Baker College
Muskegon, MI
05-2028

High School Diploma -

Fruitport High School
Fruitport, MI
05-2020

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Store operations
  • Merchandise planning
  • Fashion trend analysis
  • Brand promotion
  • Problem-solving
  • Team leadership
  • Operations management

Timeline

Cashier

Hamburger Mikeys
07.2024 - Current

Apparel Lead

Dicks Sporting Goods
06.2022 - 06.2024

Operations Manager

Wesco
05.2021 - 05.2022

Bachelor of Science - Human Resources Management

Baker College

High School Diploma -

Fruitport High School
Nicole Munford