Nicole Munford
Muskegon
Summary
Proven Operations Manager with a track record of enhancing customer service and streamlining operations at Wesco. Excelled in merchandise planning and team leadership, significantly improving service quality and operational efficiency. Demonstrates strong problem-solving abilities and a commitment to excellence, fostering lasting relationships with vendors and customers alike.
Overview
4
4
years of professional experience
Work History
Cashier
Hamburger Mikeys
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Apparel Lead
Dicks Sporting Goods
06.2022 - 06.2024
- Managed inventory, ensuring accurate stock levels and timely replenishment for optimal product availability.
- Reduced shrinkage by implementing loss prevention measures and conducting regular audits to identify and address discrepancies in inventory.
- Developed creative window displays that attracted new customers and increased foot traffic into the store.
- Maintained a safe work environment by enforcing company policies, conducting safety audits, and resolving potential hazards promptly.
Operations Manager
Wesco
05.2021 - 05.2022
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
Bachelor of Science - Human Resources Management
Baker College
Muskegon, MI05-2028
High School Diploma -
Fruitport High School
Fruitport, MI05-2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Store operations
- Merchandise planning
- Fashion trend analysis
- Brand promotion
- Problem-solving
- Team leadership
- Operations management
Timeline
Cashier
Hamburger Mikeys
07.2024 - Current
Apparel Lead
Dicks Sporting Goods
06.2022 - 06.2024
Operations Manager
Wesco
05.2021 - 05.2022
Bachelor of Science - Human Resources Management
Baker College
High School Diploma -
Fruitport High School
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