NIKI NEIBAUER
San Antonio,TX
Summary
Dedicated property management professional with extensive experience overseeing multi-community residential properties. Proven ability to drive occupancy growth, manage budgets, mentor staff, and enhance resident satisfaction. Strong problem-solving, customer service, and communication skills with a track record of exceeding operational and financial goal.
Overview
7
7
years of professional experience
Work History
SFR Community Manager
Westdale Real Estate Investment & Management
10.2025 - Current
- Managed operations for two single-family home communities totaling 262 homes, ensuring efficient performance and high resident satisfaction
- Supervised and developed a team of three to support daily operations and service delivery
- Maintained and improved occupancy within four months by adapting leasing strategies to market rate fluctuations
- Assisted in developing a market survey report analyzing comparable area homes to guide competitive pricing and leasing decisions
- Led community engagement initiatives and events that increased resident participation, satisfaction, and retention
- Coordinated communication between residents, management, and maintenance teams to resolve issues efficiently
- Analyzed property performance metrics to improve operational efficiency and service delivery
- Managed leasing operations and administrative reporting using Yardi, CRM systems, Microsoft Office, reputation management tools, and SharePoint
Senior Property Manager
Lockwood Realty Group
10.2023 - 02.2025
- Oversaw management of residential communities in the San Antonio and Dallas markets, including marketing strategy, contract negotiation, and full-cycle staff recruitment, training, and development
- Developed, managed, and monitored lease agreements to ensure compliance with government regulations while supporting property sustainability and profitability
- Reviewed capital project bids and resolved tenant issues to maintain operational efficiency and resident satisfaction
- Supervised Community Managers and collaborated with executive leadership to align operational goals and performance standards
- Built strong community relationships and generated accurate operational and financial reports to support business decision-making
- Mentored and trained Community Managers on regulatory requirements, modifications, and accommodations to meet diverse community and resident needs
Dual Sr. Property Manager
Allied Orion Group
01.2022 - 10.2023
- Managed operations for three residential communities totaling 597 units (209-, 110-, and 278-unit properties)
- Oversaw leasing operations including move-ins, move-outs, renewals, and resident customer service
- Managed accounting functions, including invoice processing, compliance oversight, budgeting, and financial forecasting
- Directed and mentored a team of 10–15 employees to support daily operations and service delivery
- Maintained strong resident and customer relationships through responsive communication and problem resolution
Community Manager
Comuna Property Management
09.2018 - 09.2022
- Directed and trained a team of six employees supporting daily property operations
- Managed cash handling, invoice processing, compliance requirements, and budget development and forecasting
- Delivered high-level customer service to residents and vendors to maintain strong working relationships
- Increased property occupancy from 53% to 98% through targeted leasing and retention strategies
- Maintained 95%+ monthly rental collections during the pandemic
- Oversaw office and maintenance teams supporting both residential and commercial property operations
Education
High School Diploma -
Gunnison High School
Gunnison, COSkills
- Effective Time Management
- Daily operations management
- Customer service
- Teamwork and collaboration
- Communication skills
- Planning and scheduling
- Resident relations
- Tenant and eviction laws
- Financial budgeting and reporting
- Critical thinking
Timeline
SFR Community Manager
Westdale Real Estate Investment & Management
10.2025 - Current
Senior Property Manager
Lockwood Realty Group
10.2023 - 02.2025
Dual Sr. Property Manager
Allied Orion Group
01.2022 - 10.2023
Community Manager
Comuna Property Management
09.2018 - 09.2022
High School Diploma -
Gunnison High School