Nicole Nickless
Bloomington,Indiana
Summary
Higher education professional with more than 10 years of experience supporting students through records, accounts, and compliance work. Knowledgeable in FERPA, staff training, and process improvements. Known for improving onboarding, supporting staff development, and providing dependable service to students and families.
Overview
11
11
years of professional experience
Work History
Assistant Director- Content Specialist
Indiana University, Student Central, Bloomington, IN
Bloomington, Indiana
02.2025 - Current
- Streamlined the training process
- Update training materials into Canvas course
- Coordinate the onboarding for new staff
- Coordinate the training for new staff
- Provide training over FERPA and Student Accounts
Assistant Director
Indiana University, Student Central, Bloomington, IN
Bloomington, Indiana
12.2019 - 02.2025
- Supervise up to 5 hourly staff
- Complete timesheets
- Return supervisor callbacks that were escalated
- Complete monthly Performance conversations
- Complete Financial Transcript requests
- FERPA specialist
- Provide training over FERPA and Student Accounts
Records Services Supervisor
Indiana University, Student Central, Bloomington, IN
Bloomington, Indiana
11.2015 - 12.2019
- Investigate and resolve issues with student accounts, records and financial aid
- Verify accuracy and completeness of services for students
- Interpret and utilize historical information
- Provide follow-up with students concerning accounts
- Communicate effectively via phone, writing, and in person
- Provide quality customer service to students and families
- Provide support and assistance to hourly staff
Record Services Representative
Indiana University, Student Central, Bloomington, IN
Bloomington, Indiana
07.2015 - 11.2015
- Investigate and resolve issues with student accounts and financial aid
- Communicate effectively via phone and writing
Education
Bachelors of Science - Marketing
Indiana University Kelley School of Business
Bloomington, Indiana05-2001
Skills
- Staff Supervision & Performance Management
- Knowledge of Student Information Systems, PeopleSoft
- Strong time management and organizational skills
- Training Development & Onboarding
- Customer Service Oriented
Timeline
Assistant Director- Content Specialist
Indiana University, Student Central, Bloomington, IN
02.2025 - Current
Assistant Director
Indiana University, Student Central, Bloomington, IN
12.2019 - 02.2025
Records Services Supervisor
Indiana University, Student Central, Bloomington, IN
11.2015 - 12.2019
Record Services Representative
Indiana University, Student Central, Bloomington, IN
07.2015 - 11.2015
Bachelors of Science - Marketing
Indiana University Kelley School of Business