Nicole Omana
Orlando,FL
Summary
Dynamic and proactive Costumer handling with exceptional customer service and problem-solving skills. Bilingual in Spanish, adept at scheduling and payment processing, ensuring seamless operations and guest satisfaction. Recognized for enhancing customer engagement and fostering a welcoming environment, resulting in improved client retention.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Seasonal Sales Associate
Garage Clothing Store
10.2025 - Current
- Engaged customers through effective communication, enhancing shopping experience and driving sales.
- Assisted in visual merchandising, ensuring product displays were attractive and aligned with brand standards.
- Collaborated with team members to achieve store sales targets and maintain a positive work environment.
- Provided product knowledge training to new associates, fostering a knowledgeable sales team.
Key Holder
Swarovski
11.2023 - Current
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Assisted customers with product selection, price checks, returns and exchanges, and special orders.
- Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
Front Desk Assistant
Dealermax autos
02.2025 - 08.2025
- Assisted with scheduling appointments for customers according to their needs.
- Greeted and welcomed guests in a friendly and professional manner, providing prompt service.
- Managed daily paperwork including filing documents, entering data into databases, and preparing reports.
- Processed payments for services rendered using cash register and credit card machine.
Host
Chilis
07.2024 - 12.2024
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Answered phone calls to take reservations and address guest questions and concerns.
Cast Member
Disney World
06.2023 - 11.2023
- Assisted guests with enthusiasm, enhancing their park experience and ensuring satisfaction.
- Resolved guest inquiries efficiently, demonstrating strong problem-solving and communication skills.
- Developed excellent customer service abilities through interacting with guests in a professional and courteous manner.
Senior Brand Ambassador
American Eagle
09.2022 - 05.2023
- Led brand initiatives, boosting customer engagement and driving measurable sales growth.
- Collaborated with teams to enhance brand presence, resulting in increased store traffic.
- Resolved customer issues efficiently, enhancing satisfaction and brand loyalty.
Seasonal Sales Associate
Sunglass Hut
10.2022 - 01.2023
- Greeted customers warmly and offered assistance.
- Kept work area clean, organized and free of clutter at all times.
- Helped customers find and select products.
- Performed cleaning tasks, keeping store neat and organized.
Education
Associate of Arts - Graphic Design
Valencia College
FL01.2023
High School Diploma - undefined
Freedom High School
05.2022
Skills
- Customer Service
- Bilingual
- Problem Solving
- Public Speaking
- Selling Skills
- Money handling
- Customer Engagement
- Initiative and proactivity
- Spanish fluency
- Payment processing
- Team player
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Seasonal Sales Associate
Garage Clothing Store
10.2025 - Current
Front Desk Assistant
Dealermax autos
02.2025 - 08.2025
Host
Chilis
07.2024 - 12.2024
Key Holder
Swarovski
11.2023 - Current
Cast Member
Disney World
06.2023 - 11.2023
Seasonal Sales Associate
Sunglass Hut
10.2022 - 01.2023
Senior Brand Ambassador
American Eagle
09.2022 - 05.2023
Associate of Arts - Graphic Design
Valencia College
High School Diploma - undefined
Freedom High School