Nicole Peña
Orlando,FL
Summary
Dynamic administrative professional with extensive experience at Usa Auto Collision Inc, excelling in customer service and document management. Proven ability to enhance operational efficiency and resolve issues promptly. Skilled in QuickBooks and adept at fostering positive client relationships, ensuring a welcoming environment that drives satisfaction and loyalty. Bilingual communicator with strong organizational skills.
Overview
8
8
years of professional experience
Work History
Front Desk/Administrative Assistant
Usa Auto Collision Inc
09.2023 - Current
- • Greet and welcome guests who come to the office premises in a friendly & professional manner.
- • Provide Basic information to customers or insurance by Phone / Email
- • Perform Quickbook online duties / Essential
- • Ensure the reception area is presentable at all times
- • Keep updated records
- • Perform other clerical duties, filing, scanning, and emails.
- • Track and log company vehicles.
- • Prepare and send checks to vendors.
- • Prepare daily bank deposits
- • sending out drivers to pick up cars or parts
Lead Front Desk Receptionist
Cano Health
01.2023 - 09.2023
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled office meetings and client appointments for staff teams.
Service Cashier Dealership
Orlando Infiniti
01.2020 - 01.2023
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare, and integrity.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
- Greet and assist Service Dept. customers with a smile and professional demeanor
- Printed repair orders, parts invoices, bills, and itemized lists to show the amount due and collected from customers in cash, check, or authorized charge accounts.
Sale Supervisor
Guess Inc
07.2017 - 09.2019
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Worked jointly with team members to assist with closing sales, cross-selling, and upselling of products and services.
- Promoted exceptional customer service by engaging clients on sales floor.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Track weekly, monthly, and quarterly, performance and sales metrics
- Meet all sales quotas and goals
Education
High School Diploma -
Dr Phillips High School
Orlando FloridaSkills
- Expense reporting
- Document management
- Scheduling appointments
- Basic accounting
- Merchandising
- Recruiting
- Data entry
- HIPAA
- Inventory Control
- Medical Scheduling
- Customer support
- Retail sales
- Organizational Skills
- Microsoft Excel
- Training & development
- Medical Records
- Cash handling
- Bilingual
- Management
- Time management
- Sales
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk/Administrative Assistant
Usa Auto Collision Inc
09.2023 - Current
Lead Front Desk Receptionist
Cano Health
01.2023 - 09.2023
Service Cashier Dealership
Orlando Infiniti
01.2020 - 01.2023
Sale Supervisor
Guess Inc
07.2017 - 09.2019
High School Diploma -
Dr Phillips High School
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