Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Nicole Penate

Nicole Penate

Jersey City,NJ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
06.2022 - 01.2023
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Sales Representative Manager

Boost Mobile
02.2018 - 03.2022
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Organized promotional events and interacted with community to increase sales volume.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.

Project Manager/ Volunteer

NYC Department Of Education
06.2017 - 08.2017
  • Managed attendance software for1000+ attendee’s.
  • Used Google Sheets to manage and update data entered into each school's planning documents.
  • Synthesized ideas provided by participants into presentations.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Greeted visitors and answered questions about program, requirements and opportunities.

Education

High School Diploma - Pre-Medicine

Hillcrest High School
Jamaica, NY
06.2017

Skills

  • Conflict Resolution Techniques
  • Administrative Duties
  • Guest Satisfaction
  • Social Perceptiveness
  • Active Learning
  • Creative Solutions

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Timeline

Shift Supervisor

Starbucks
06.2022 - 01.2023

Sales Representative Manager

Boost Mobile
02.2018 - 03.2022

Project Manager/ Volunteer

NYC Department Of Education
06.2017 - 08.2017

High School Diploma - Pre-Medicine

Hillcrest High School

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Nicole Penate