Nicole Perhach
Williamstown, PA
Summary
Detail-oriented and adaptable professional with a solid background in customer service and retail operations. Known for strong problem-solving abilities and a commitment to maintaining high standards of organization and cleanliness. Dedicated customer service professional with expertise in problem-solving and team collaboration. Proven track record of fostering customer loyalty and maintaining efficiency in fast-paced environments. Flexible and organized individual with a strong work ethic and exceptional customer service skills. Experience in diverse roles, enhancing operational efficiency and building positive customer relationships to drive repeat business. Results-oriented professional with internship experience in dynamic environments. Proven ability to contribute to team success and adapt to changing project needs. Focused on achieving goals through collaboration and critical thinking.
Experienced with project coordination and research tasks within internship settings. Utilizes analytical skills and effective communication to support team objectives. Knowledge of project management principles and collaborative techniques. Driven to learn quickly, advance computer proficiency, and receive training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Cashier
Shell Gas Station
Elizabethville, PA
02.2026 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the cashier area to enhance customer experience.
- Assisted in restocking merchandise, ensuring product availability for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Internship Student
North Central Secure Treatment Unit
Danville, PA
08.2025 - 12.2025
- Assisted in implementing therapeutic programs for youth to promote emotional and behavioral development.
- Supported staff in maintaining a safe and secure environment for residents through routine safety checks.
- Collaborated with multidisciplinary teams to create individualized treatment plans tailored to each resident's needs.
- Documented daily activities and progress reports to ensure accuracy and compliance with treatment protocols.
- Engaged residents in recreational activities to enhance social skills and promote positive interactions.
- Observed resident behavior, providing insights that informed team discussions on treatment efficacy and adjustments.
- Maintained organized records of resident assessments and evaluations, contributing to overall program effectiveness.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Sales Associate
Umholtz Convenient Store
Williamstown, PA
01.2021 - 11.2025
- Delivered exceptional customer service, ensuring positive shopping experiences and fostering customer loyalty.
- Managed inventory levels, restocking shelves efficiently to optimize product availability and enhance store presentation.
- Trained new associates on operational procedures, promoting team cohesion and maintaining consistent service standards.
- Conducted cash register operations accurately, ensuring efficient transaction processing and balancing cash drawers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Window Manufacturer
MI Windows and Doors
Gratz, PA
05.2025 - 08.2025
- Operated machinery to manufacture window frames following safety protocols.
- Assisted in assembling window units, ensuring quality and precision.
- Conducted inspections on finished products for defects and compliance with specifications.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Collaborated with team members to meet production targets and deadlines.
- Learned to utilize various tools and equipment essential for window manufacturing processes.
- Adapted quickly to new tasks and processes in a fast-paced manufacturing environment.
- Conducted thorough quality control inspections on all finished products, ensuring adherence to company standards and customer expectations.
- Ensured safety compliance within the manufacturing facility through regular training sessions and equipment maintenance checks.
Order Picker
MSC Industrial Supply
Jonestown, PA
05.2024 - 08.2024
- Prepared orders by picking, packing, and labeling items accurately for shipment.
- Maintained inventory accuracy through regular stock checks and updates in management system.
- Collaborated with team members to ensure timely order fulfillment and minimize delays.
- Assisted in training new staff on safety protocols and efficient picking techniques.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Ensured compliance with safety regulations, contributing to a safe working environment.
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Creeler
Guilford Lear Corporation
Pine Grove, PA
05.2023 - 08.2023
- Operated creel machines to prepare yarn for production lines efficiently.
- Monitored fabric tension and adjusted machinery settings to ensure consistent quality.
- Collaborated with production teams to streamline workflow and reduce downtime.
- Trained new staff on creeling processes and safety protocols effectively.
- Implemented process improvements that enhanced operational efficiency within the department.
- Loaded materials for standard, magazine and mobile creels.
- Developed standard operating procedures for creeling tasks to enhance team performance.
- Assisted in meeting production deadlines by effectively coordinating with team members to maintain a smooth workflow.
Sandwich Artist
SUBWAY®Restaurants
Elizabethville, PA
04.2018 - 09.2021
- Prepared high-quality sandwiches following standardized recipes and customer preferences.
- Managed food safety protocols to ensure compliance with health regulations.
- Trained new team members on operational procedures and customer service techniques.
- Streamlined sandwich production processes to enhance workflow efficiency during peak hours.
- Maintained inventory levels, ensuring adequate stock of fresh ingredients for daily operations.
- Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
Education
Bachelor of Arts - Criminal Justice
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-2026
High School Diploma -
Williams Valley Jr. Sr. High School
Tower City, PA05-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Conflict resolution
- Problem-solving
- Flexible and adaptable
- Computer skills
- Organizational skills
- Calm under pressure
Timeline
Cashier
Shell Gas Station
02.2026 - Current
Internship Student
North Central Secure Treatment Unit
08.2025 - 12.2025
Window Manufacturer
MI Windows and Doors
05.2025 - 08.2025
Order Picker
MSC Industrial Supply
05.2024 - 08.2024
Creeler
Guilford Lear Corporation
05.2023 - 08.2023
Sales Associate
Umholtz Convenient Store
01.2021 - 11.2025
Sandwich Artist
SUBWAY®Restaurants
04.2018 - 09.2021
Bachelor of Arts - Criminal Justice
Bloomsburg University of Pennsylvania
High School Diploma -
Williams Valley Jr. Sr. High School