Nicole Price
Lansing,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Independent Contractor
Orion Abbey
03.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Introduced new methods, practices, and systems to reduce turnaround time.
Painting Contractor
Done Right Painting
09.2021 - 08.2022
- Increased team efficiency by implementing streamlined project management strategies for painting projects.
- Reduced callbacks and rework by consistently applying industry best practices in surface preparation and paint application.
- Maintained a safe work environment with proper handling of tools, equipment, and materials, resulting in zero workplace accidents.
Client Relations Specialist /Contractor
Self Employed
06.2019 - 09.2021
- Boosted customer retention rates by maintaining open communication channels and promptly resolving issues.
- Assisted with marketing and promoting of services.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines.
Account Manager
Market Source
01.2017 - 02.2018
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Stage Hand
Independent Contractor
03.2016 - 01.2020
- Ensured timely completion of all tasks for seamless transitions between scenes during live performances.
- Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
- Increased efficiency in stage setup by organizing tools, materials, and equipment for easy access during productions.
Hostess
BJ's Restaurant & Brewhouse
08.2015 - 12.2016
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
High School Diploma -
Dewitt High School
Dewitt, MI02.2015
Skills
- Customer Service
- Technical Troubleshooting
- Escalation Management
- Positive Attitude
- Effective Communication
- Workload Management
- Schedule Management
- Self-Motivation
- Conflict Resolution
- Idea Development and Brainstorming
Timeline
Independent Contractor
Orion Abbey
03.2022 - Current
Painting Contractor
Done Right Painting
09.2021 - 08.2022
Client Relations Specialist /Contractor
Self Employed
06.2019 - 09.2021
Account Manager
Market Source
01.2017 - 02.2018
Stage Hand
Independent Contractor
03.2016 - 01.2020
Hostess
BJ's Restaurant & Brewhouse
08.2015 - 12.2016
High School Diploma -
Dewitt High School