Nicole Riha
Altamont,Missouri
Summary
Dynamic leader with expertise in staff training and supervision, enhancing service quality at McCorkles LLC. Innovated cocktail menus and implemented inventory management, boosting efficiency and reducing waste. Skilled in cash handling and attentive service, fostering customer loyalty. Achieved a 20% increase in bar revenue through strategic promotional events and suggestive selling.
Overview
12
12
years of professional experience
Work History
Manager/ Bartender
McCorkles LLC
Cameron
07.2019 - Current
- Led bar team to enhance service quality and efficiency during peak hours.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Shift Leader
Case New Holland
Cameron Missouri
05.2014 - 06.2019
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on equipment handling and operational procedures.
Education
High School Diploma -
Cameron High School
Cameron Missouri 05-2008
Skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
- POS system proficiency
- Suggestive selling
- Retaining information
- Highly reliable
Timeline
Manager/ Bartender
McCorkles LLC
07.2019 - Current
Shift Leader
Case New Holland
05.2014 - 06.2019
High School Diploma -
Cameron High School