Nicole Riordan
Phoenix,AZ
Summary
Dynamic and results-oriented professional with extensive experience in hospitality and real estate management, notably at The Well Bar and 303 Home Team. Excelled in team cohesion, exceeding sales goals through effective upselling strategies, and ensuring meticulous cleanliness standards. Skilled in POS system operation and new hire training, I have a proven track record of enhancing customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
The Well Bar
01.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Real Estate Transaction Coordinator Manager
303 Home Team
02.2021 - Current
- Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.
- Reduced errors in contract preparation with meticulous attention to detail and thorough understanding of legal requirements.
- Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
- Ensured compliance with industry regulations through diligent monitoring of transaction timelines and adherence to established policies.
- Managed multiple concurrent transactions with exceptional organization skills, ensuring deadlines were met and clients were updated regularly.
Bartender
The Beaver Bar
03.2020 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Lead Bartender
Larrys Cocktails
11.2014 - 05.2020
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Trained 7 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
Education
No Degree - Real Estate Agent
Arizona School Of Real Estate
Phoenix, AZ06-2012
High School Diploma -
Oak Lawn Community High School
Chicago, IL05-1996
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Promotions and events
- Outgoing personality
- New hire training
Certification
360traing Title 4Liquor Certified / Food Handlers Certified
Timeline
Bartender Shift Manager
The Well Bar
01.2023 - Current
Real Estate Transaction Coordinator Manager
303 Home Team
02.2021 - Current
Bartender
The Beaver Bar
03.2020 - 10.2023
Lead Bartender
Larrys Cocktails
11.2014 - 05.2020
No Degree - Real Estate Agent
Arizona School Of Real Estate
High School Diploma -
Oak Lawn Community High School
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