Nicole Rivera
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
14
14
years of professional experience
Work History
Retail Banker II
TD Bank NA
949 Flatbush Ave
08.2019 - 05.2024
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Probed to understand customer banking and credit card needs to integrate marketing promotions and programs into conversations and offer strategic advice.
- Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Balanced teller drawers and ATM cash.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Counted, verified and handled bank deposits and armored car transactions.
Sales Supervisor
Staples
New York, NY
11.2013 - 06.2018
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Associate
Rainbow Clothing Store
Rego Park, NY
01.2010 - 03.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
GED -
Grover Cleveland High School
Ridgewood, NY06.2006
Skills
- Branch operations
- Cash Handling
- Banking Software Familiarity
- Financial product knowledge
- Customer Service
- Team Leadership
Timeline
Retail Banker II
TD Bank NA
08.2019 - 05.2024
Sales Supervisor
Staples
11.2013 - 06.2018
Sales Associate
Rainbow Clothing Store
01.2010 - 03.2012
GED -
Grover Cleveland High School