Nicole Roca
Alexandria,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Patient Access Scheduler
INOVA
02.2019 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Trained new staff on hospital processes and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Key Holder Supervisor
Pandora Jewelry
01.2018 - 05.2019
- Completed store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit, and check payments.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Mentored new sales associates to contribute to store's positive culture.
Hairstylist's Assistant
Jon David Salon
05.2015 - 03.2017
- Increased client satisfaction by providing excellent customer service.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Recommended products for clients based on individual needs.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
High School Diploma -
Bryant High School
Alexandria, VA02.2018
Skills
- Problem Solving
- Multitasking
- Attention to Detail
- Adaptability
- Customer Service
- Spanish Fluency
- Phone and Email Etiquette
- Epic Systems
- Patient Scheduling
- Decision Making
- Team Training and Development
- Leadership Abilities
Timeline
Patient Access Scheduler
INOVA
02.2019 - Current
Key Holder Supervisor
Pandora Jewelry
01.2018 - 05.2019
Hairstylist's Assistant
Jon David Salon
05.2015 - 03.2017
High School Diploma -
Bryant High School
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