Nicole Rodriguez
Vista,California
Summary
Results-driven manager with expertise in training teams, optimizing workflows, and enhancing customer experiences. Proven ability to manage daily operations and maintain high satisfaction levels.
Overview
4
4
years of professional experience
Work History
Manager
Copa Vida
San Marcos, CA
07.2024 - Current
- Trained and supervised staff on food safety and service protocols.
- Developed staff schedules, optimizing coverage during peak hours.
- Managed daily operations, ensuring efficient workflow and high customer satisfaction.
Cafe Manager
Cargo Cafe
San Diego, California
08.2022 - 08.2024
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Recruited, trained, managed and evaluated cafe staff performance.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Shift Leader
Lofty Coffee
Carlsbad, California
10.2021 - 07.2022
- Knowledgeable about coffee, from seed to cup.
- Very experienced with latte art.
- Able to provide guests with a genuine experience.
- Assisted in creating a welcoming environment for customers during shifts.
Education
Associate of Science - Biological Sciences
Plaomar College
San Marcos, CASkills
- Team leadership
- Staff training
- Inventory management
- Customer relationship management
- Data analysis
- Problem solving
Timeline
Manager
Copa Vida
07.2024 - Current
Cafe Manager
Cargo Cafe
08.2022 - 08.2024
Shift Leader
Lofty Coffee
10.2021 - 07.2022
Associate of Science - Biological Sciences
Plaomar College