Nicole Salazar
Rockford,Il
Summary
Results-oriented professional with experience in customer service, team management and cash handling. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
The Midwest Sun
01.2023 - Current
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Solved problems with products and services by providing customers with technical support.
ASSISTANT STORE MANAGER
Rogers And Holland's
06.2020 - 01.2023
- Built employee knowledge and skill with hands on training and mentoring.
- Directed employee tasks and time management in order to maintain sales goals.
- Coached employees on customer service and selling techniques to improve customer experiences.
- Taught loss prevention practices and policies to achieve a safer environment for customers and staff.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Assisted in recruiting process, hiring and retaining top talent.
THIRD KEY MANAGER
Claire's
06.2019 - 06.2020
- Implemented management and communication practices to promote team synergy.
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
- Delegated tasks, freeing up time to focus on higher-value activities.
- Orientated and trained employees, helping individuals adapt faster to job roles.
THIRD KEY MANAGER
Icing
06.2019 - 06.2020
- Addressed and resolved client or customer inquiries with superior standards of service.
- Conducted monthly meetings to create business plans to drive successful monthly sales.
- Implemented operational standards, policies and procedures.
- Developed and implemented appropriate plans to resolve unfavorable trends.
Education
High School Diploma -
Jefferson High School
Rockford, IL05.2019
Skills
- POS System Operations
- Customer Service
- Sales and Upselling
- Monetary Transactions
- Product Knowledge
- Managing Operations and Efficiency
Accomplishments
Achieved Presidents Club Award for exceeding sales goals in 2021.
Timeline
Customer Service Associate
The Midwest Sun
01.2023 - Current
ASSISTANT STORE MANAGER
Rogers And Holland's
06.2020 - 01.2023
THIRD KEY MANAGER
Claire's
06.2019 - 06.2020
THIRD KEY MANAGER
Icing
06.2019 - 06.2020
High School Diploma -
Jefferson High School
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