Hi, I’m
Nicole Santanna
Summary
Highly motivated and collaborative professional with extensive experience. Capable of thriving in fast-paced environments and possessing exceptional communication and interpersonal skills.
Overview
3
years of professional experience
Work History
Bliss Nail Spa
Receptionist
2020.09 - Current (4 years)
Job overview
- Manage appointment scheduling through both phone and in-person interactions while efficiently collecting personal information such as client name, phone number, and requested services
- Facilitate the checkout process by collecting client sign-in sheets that detailed the services provided and their corresponding costs
- Process various forms of payment, including cash, credit/debit cards, and gift cards
- Maintain organization and cleanliness of nail polish inventory by replacing old bottles with new ones, labeling each polish with its name and assigned number, and ensuring proper placement in the appropriate drawer
Transfer Student Services
Student Mentor
2022.08 - 2023.08 (1 year)
Job overview
- Observed student performance and recorded relevant data to assess progress.
- Implemented and coordinated school activities and events.
- Provided resources to support students in achieving career goals.
- Advised students on educational, career and social opportunities.
- Guided and facilitated transfer students during their transition to the university.
- Assisted transfer students by creating community to create a welcoming and collaborative environment
Education
Florida State University , Tallahassee, FL
Bachelor of Arts from Public Health
08.2023
Tallahassee Community College , Tallahassee, FL
Associate of Arts
12.2021
Everglades High School , Miramar, FL
High School Diploma
05.2019
Skills
- Microsoft Office
- Listening Actively
- Organization and Efficiency
- Customer and Client Relations
Accomplishments
- Achieved academic excellence by making the Dean's List for the College of Social Sciences and Public Policy in Summer and Fall 2022.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Student Mentor
Transfer Student Services
2022.08 - 2023.08 (1 year)
Receptionist
Bliss Nail Spa
2020.09 - Current (4 years)
Florida State University
Bachelor of Arts from Public Health
Tallahassee Community College
Associate of Arts
Everglades High School
High School Diploma
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