Nicole Savage
Lewiston,ME
Overview
12
12
years of professional experience
Work History
Account Manager
Crestline Promotional Products
08.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Customer Care Specialist
Crestline Promotional Products
01.2019 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
Asset Protection Manager
WalMart
01.2017 - 12.2018
- Identify potential for loss and develop strategies to eliminate it
- Administer systems and programs to reduce loss, maintain inventory control, or increase safety
- Supervise surveillance, detection, or criminal processing related to theft and criminal cases
- Train loss prevention staff, retail managers, or store employees on loss control and prevention measures
- Collaborate with law enforcement to investigate and solve external theft or fraud cases
- Review loss-prevention exception reports and cash discrepancies to ensure adherence to guidelines
- Develop and maintain partnerships with federal, state, or local law enforcement agencies or members of the retail loss prevention community
- Hire or supervise loss-prevention staff
- Perform cash audits and deposit investigations to fully account for store cash.
Asset Protection Associate
WalMart
08.2015 - 01.2017
- Apprehend shoplifters in accordance with guidelines
- Identify and report safety concerns to maintain a safe shopping and working environment
- Implement or monitor processes to reduce property or financial losses
- Inspect buildings, equipment, or access points to determine security risks
- Prepare written reports on investigations
- Collaborate with law enforcement agencies to report or investigate crimes
- Identify and report merchandise or stock shortages.
Sales Associate
Bed Bath & Beyond
07.2014 - 07.2015
- Maintain confidentiality of customers' transactions
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Place special orders or call other stores to find desired items
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Sales Associate
Ann Taylor Inc
06.2012 - 07.2014
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Help customers try on or fit merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items
- Prepare merchandise for purchase or rental
- Exchange merchandise for customers and accept returns
- Bag or package purchases, and wrap gifts
- Clean shelves, counters, and tables.
Education
High School Diploma -
Mount Abram Regional High School
Bachelor of Science - Criminal Justice
University of New Haven
05.2014
Skills
- Security Administration and Management
- Customer and Personal Service
- Critical Thinking
- Monitoring
- Speaking
- Education and Training
- Judgment and Decision Making
- Writing
- Instructing
Timeline
Account Manager
Crestline Promotional Products
08.2022 - Current
Customer Care Specialist
Crestline Promotional Products
01.2019 - 08.2022
Asset Protection Manager
WalMart
01.2017 - 12.2018
Asset Protection Associate
WalMart
08.2015 - 01.2017
Sales Associate
Bed Bath & Beyond
07.2014 - 07.2015
Sales Associate
Ann Taylor Inc
06.2012 - 07.2014
High School Diploma -
Mount Abram Regional High School
Bachelor of Science - Criminal Justice
University of New Haven
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