Nicole Savage
Lewiston,ME
Overview
12
12
years of professional experience
Work History
Account Manager
Crestline Promotional Products
Lewiston, ME
08.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Customer Care Specialist
Crestline Promotional Products
Lewiston
01.2019 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
Asset Protection Manager
WalMart
Oxford
01.2017 - 12.2018
- Identify potential for loss and develop strategies to eliminate it
- Administer systems and programs to reduce loss, maintain inventory control, or increase safety
- Supervise surveillance, detection, or criminal processing related to theft and criminal cases
- Train loss prevention staff, retail managers, or store employees on loss control and prevention measures
- Collaborate with law enforcement to investigate and solve external theft or fraud cases
- Review loss-prevention exception reports and cash discrepancies to ensure adherence to guidelines
- Develop and maintain partnerships with federal, state, or local law enforcement agencies or members of the retail loss prevention community
- Hire or supervise loss-prevention staff
- Perform cash audits and deposit investigations to fully account for store cash.
Asset Protection Associate
WalMart
Augusta
08.2015 - 01.2017
- Apprehend shoplifters in accordance with guidelines
- Identify and report safety concerns to maintain a safe shopping and working environment
- Implement or monitor processes to reduce property or financial losses
- Inspect buildings, equipment, or access points to determine security risks
- Prepare written reports on investigations
- Collaborate with law enforcement agencies to report or investigate crimes
- Identify and report merchandise or stock shortages.
Sales Associate
Bed Bath & Beyond
Augusta, ME
07.2014 - 07.2015
- Maintain confidentiality of customers' transactions
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Place special orders or call other stores to find desired items
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Sales Associate
Ann Taylor Inc
West Haven
06.2012 - 07.2014
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Help customers try on or fit merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items
- Prepare merchandise for purchase or rental
- Exchange merchandise for customers and accept returns
- Bag or package purchases, and wrap gifts
- Clean shelves, counters, and tables.
Education
High School Diploma -
Mount Abram Regional High School
Bachelor of Science - Criminal Justice
University of New Haven
05.2014
Skills
- Security Administration and Management
- Customer and Personal Service
- Critical Thinking
- Monitoring
- Speaking
- Education and Training
- Judgment and Decision Making
- Writing
- Instructing
Timeline
Account Manager
Crestline Promotional Products
08.2022 - Current
Customer Care Specialist
Crestline Promotional Products
01.2019 - 08.2022
Asset Protection Manager
WalMart
01.2017 - 12.2018
Asset Protection Associate
WalMart
08.2015 - 01.2017
Sales Associate
Bed Bath & Beyond
07.2014 - 07.2015
Sales Associate
Ann Taylor Inc
06.2012 - 07.2014
High School Diploma -
Mount Abram Regional High School
Bachelor of Science - Criminal Justice
University of New Haven