Nicole Schmidt
Augusta ,WI
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft Office.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Prevea Health
07.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Environmental Service Technician
Mayo Clinic Health System
12.2020 - 07.2023
- Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
- Reduced cross-contamination risks by thoroughly sanitizing high-touch surfaces in patient rooms and common areas.
- Maintained a safe environment for patients, staff, and visitors by performing regular inspections of equipment and facilities.
- Contributed to infection control efforts by adhering to strict sanitation protocols during cleaning tasks.
- Increased efficiency within the team by assisting with inventory management and restocking supplies as needed.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Set up beds or other furniture in rooms.
- Maintained patient and hospital confidentiality.
- Followed specific cleaning schedules based on patient needs.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Monitored spaces for environmental safety hazards.
Housekeeper
Marshfield Medical Center-Eau Claire
06.2019 - 12.2020
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Associate of Science - Administrative Medical Assistant
Rochester Community And Technical College
Rochester, MN2019
High School Diploma -
Neillsville High School
Neillsville, WI05.2008
Skills
- Eligibility Determination
- Insurance Verifying
- Patient Greeting
- Reception Management
- Appointment Scheduling
- Interpreting Physician Orders
- Insurance Verification
- Payment Collection
- Customer Service
Timeline
Patient Service Representative
Prevea Health
07.2023 - Current
Environmental Service Technician
Mayo Clinic Health System
12.2020 - 07.2023
Housekeeper
Marshfield Medical Center-Eau Claire
06.2019 - 12.2020
Associate of Science - Administrative Medical Assistant
Rochester Community And Technical College
High School Diploma -
Neillsville High School
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