Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nicole Senator

Boca Raton,FL

Summary

Dynamic and results-oriented professional with extensive experience in customer service and cleanliness maintenance, notably at Dominics Pizza. Excelled in guest engagement and effective multitasking, ensuring top guest satisfaction. Demonstrated patience, empathy, and phone etiquette, contributing to a welcoming environment and repeat business. Achieved a significant improvement in team efficiency and safety at 3 Natives through strong cooperative relationships.

Overview

2
2
years of professional experience

Work History

Hostess

Dominics Pizza
10.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Airbnb Host

Myself
01.2023 - Current
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
  • Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
  • Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.

Team Member

3 Natives
05.2024 - 10.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Education

West Boca High School
Boca Raton, FL

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Customer service expertise
  • Guest engagement
  • Greeting guests
  • Cleanliness maintenance

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Polish
Native or Bilingual

Timeline

Hostess

Dominics Pizza
10.2024 - Current

Team Member

3 Natives
05.2024 - 10.2024

Airbnb Host

Myself
01.2023 - Current

West Boca High School

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Nicole Senator