Nicole Shapiro
Rumson,NJ
Summary
Proven in high-pressure environments, adept at enhancing customer satisfaction and managing unexpected events, as demonstrated at Tommys Tav. Skilled in customer service and multitasking, I excel in team collaboration and effective time management, ensuring a welcoming atmosphere and efficient operations.
Overview
6
6
years of professional experience
Work History
Host
Tommys Tav
05.2023 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Babysitter
Beth Putterman
06.2021 - 08.2023
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Receptionist
Camelot Rehab
06.2018 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Arts - Architecture
Clemson University
Clemson, SC05-2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host
Tommys Tav
05.2023 - 08.2024
Babysitter
Beth Putterman
06.2021 - 08.2023
Receptionist
Camelot Rehab
06.2018 - 08.2019
Bachelor of Arts - Architecture
Clemson University
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