Nicole Shipley

• Oversaw daily operations of front line staff of 8-10, enhancing member service delivery.
• Supervised staff performance and conduct reviews, allowing open communication for team development.
• Supervise daily operations for front line staff.
• Directed and supervised team of 7-9 employees in daily operations, including reviews and regular check-ins.
• Manage staffing processes, including scheduling, hiring, and training.
• Resolved escalated member complaints promptly, improving member satisfaction and retention.
• Assign and properly teach tasks to employees, clarifying expectations to set them up for success.
• Train and teach staff on member service products and services.
• Provide guidance, direction and leadership to the team regarding job duties and responsibilities.
• Facilitate weekly meetings with the team to discuss progress.
• Support all MSR's, MSR Leads and Branch Managers.
• Managed opening and closing procedures of the building to ensure security and readiness for operations.
• Performed daily member service representative duties to assist members with their banking needs.
• Provide excellent service to members at all times.

MSR Supervisor, New Accounts Specialist, MSR

• Focused on learning new skills and staying updated with credit union procedures and policies.
• Demonstrates ability to manage multiple tasks.
• Verify cash buys, sells, moves by balancing and auditing cash drawers and the vault.
• Drawer, Vault, TCR (cash recycle machine) balancing.
• Manage all types of member transactions and account opening including IRA's, HSA's, Estates, Trusts, Business, and Personal.