Nicole Siciliano
Staten Island,NY
Summary
Dynamic professional with a proven track record in customer service and support, adept at complex problem-solving and team collaboration. Excelled at Kitchen Cabinet Kings by enhancing customer satisfaction and resolving disputes efficiently. Skilled in Microsoft Office and fostering teamwork, significantly improving operational efficiency. Demonstrated expertise in account management and implementing QuickBooks at Victory Gymnastics, streamlining financial accuracy.
Overview
17
17
years of professional experience
Work History
Customer Service Associate
Kitchen Cabinet Kings
12.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Participated in cross-functional teams to address complex customer concerns, resulting in prompt resolution of issues.
Office Assistant
Think Design Architecture
10.2019 - 10.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Scheduled and coordinated travel arrangements for office staff members.
- Assisted with budgeting and financial management to keep office operating within budget.
- Input data into spreadsheets and databases.
Associate Buyer
Century 21 Department Stores
03.2017 - 08.2019
- Maintained timely product deliveries by effectively communicating with vendors, merchants and distribution center.
- Leveraged strong analytical skills to evaluate sales data, driving better-informed buying decisions that maximized profits.
- Enhanced supplier relationships by negotiating contracts and securing advantageous pricing.
- Collaborated with cross-functional teams to ensure timely delivery of products, improving overall supply chain performance.
- Developed strategies for inventory management, reducing excess stock and increasing turnover rates.
- Played a key role in the implementation of new procurement software systems, streamlining processes across the organization.
- Selected as 1 of the 12 "Super Users" in the company to roll out new analysis systems to the company. Responsible for learning and teaching new systems to multiple departments in the company.
Merchandise Coordinator
Century 21 Department Stores
04.2011 - 04.2017
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Educated employees on new merchandise during seasonal workshops.
- Collaborated with store managers to optimize product placement and enhance customer experience.
- Initiated store layout changes based on consumer shopping patterns, resulting in improved navigation for shoppers and increased sales per square foot.
- Managed special events such as product launches or in-store demonstrations, creating memorable experiences for customers while promoting brand awareness.
- Increased sales by effectively coordinating merchandise displays and promotional materials.
- Ran markdown reports, managed store replenishment, and analyzed buying reports.
Bookkeeper
Victory Gymnastics
09.2007 - 04.2011
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
Education
Bachelor of Science - Business Communications
College of Staten Island of The City University of New York
Staten Island, NY06.2010
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Complex Problem-Solving
- Assertiveness
- Account Management
- Multi-Line Phone Systems
- Appointment Scheduling
- Microsoft Office
- Teamwork and Collaboration
- Computer Skills
Timeline
Customer Service Associate
Kitchen Cabinet Kings
12.2020 - Current
Office Assistant
Think Design Architecture
10.2019 - 10.2020
Associate Buyer
Century 21 Department Stores
03.2017 - 08.2019
Merchandise Coordinator
Century 21 Department Stores
04.2011 - 04.2017
Bookkeeper
Victory Gymnastics
09.2007 - 04.2011
Bachelor of Science - Business Communications
College of Staten Island of The City University of New York
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