Nicole Silva
PAWTUCKET,RI
Summary
Dedicated Front Desk Receptionist with strong customer service skills and attention to detail. Proficient in managing front desk operations and ensuring smooth patient communication and scheduling.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Riverside Animal Hospital
Riverside, RI
03.2012 - Current
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Provided exceptional customer service
- Operated multi-line telephone system to answer and direct high volume of calls.
- Coordinated communications between clients and veterinary staff, enhancing workflow efficiency.
- Maintained accurate patient records using veterinary management software for streamlined operations.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Front Desk Receptionist
Decrescenzo Chiropractic
Providence, RI
06.2009 - 02.2012
- Coordinated insurance verification processes to ensure accurate billing and reduce claim denials.
- Trained new staff on front desk procedures and software systems, fostering a collaborative work environment.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
William E. Tolman High School
Pawtucket, RI06-2001
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Appointment scheduling
- Administrative skills
- Multi-line telephone systems
- Office management
Timeline
Front Desk Receptionist
Riverside Animal Hospital
03.2012 - Current
Front Desk Receptionist
Decrescenzo Chiropractic
06.2009 - 02.2012
High School Diploma -
William E. Tolman High School